How AI Improves Marketers’​ Creativity

How AI Improves Marketers’​ Creativity

Written by Don Peppers, Author, Speaker and CX Expert  In just the last couple of years I’ve encountered an increasing number of vendors offering marketers an array of innovative tools based on artificial intelligence and machine learning. Of course, the discipline of...
How To Enable Frictionless Customer Experiences?

How To Enable Frictionless Customer Experiences?

  Most companies today deploy Voice of Customer programs and measure customer experiences every day by sending surveys to their customers. Yet, most of these programs do not produce the desired results in customer experience, and often the feedback of customers...
Experience Design and Management

Experience Design and Management

Experience Design and Management is a Continuous Discipline, Not a One and Done An expert opinion webinar with CEO Valerie Peck from SuiteCX, and Gürol Kurt from Alterna CX Customer journey mapping and customer experience management programs have become intertwined...