How Can AI Boost NPS Program Effectiveness?

How Can AI Boost NPS Program Effectiveness?

  NPS is a simple metric to measure, but it is not that simple to improve NPS score. Higher NPS score does not always guarantee better performance in business KPI’s. Yet, this is not to say that NPS does not have business impact. On the contrary, companies with...
How to Create Customer-Centric Culture?

How to Create Customer-Centric Culture?

Guest Author: Gökhan Kara, CCXP  Creating a customer-centric culture is a hot topic. There are a lot of discussions on what customer-centric culture means and why it is important. However, it is still difficult to find guidelines on how to actually make it happen....