Don’t Be Afraid to Ask Why: Text Analytics in Action A podcast with Engin Girisgen, Customer Success Director, Alterna CX and Ozan Arkan Can, Senior Machine Learning Engineer and Researcher, Alterna CX Today, consumers are sharing their emotions without any...
Crucial Step of Listening to Customers According to research by Oracle, 86% of consumers will pay more for a better customer experience. Increased competition is forcing companies to differentiate through the experience they provide to customers. That’s why more and...
Creating a CX Driven Culture for Retail Banking An expert opinion podcast with John Berry, Senior Advisor and Cultural Change & Transformation Expert and Poyraz Ozkan, Co-Founder of Alterna CX According to Gartner, 89% of companies are now competing primarily...
