Don’t Be Afraid to Ask Why: Text Analytics in Action

Don’t Be Afraid to Ask Why: Text Analytics in Action

Don’t Be Afraid to Ask Why: Text Analytics in Action A podcast with Engin Girisgen, Customer Success Director, Alterna CX and Ozan Arkan Can, Senior Machine Learning Engineer and Researcher, Alterna CX  Today, consumers are sharing their emotions without any...
A Royal Road to Listening to Your Customers

A Royal Road to Listening to Your Customers

Guest Author: Gökhan Kara, CCXP    According to research by Oracle, 86% of consumers will pay more for better customer experience. Increased competition is forcing companies to differentiate through the experience they provide to customers. That’s why more and...
Creating a CX Driven Culture for Retail Banking

Creating a CX Driven Culture for Retail Banking

Creating a CX Driven Culture for Retail Banking An expert opinion podcast with John Berry, Senior Advisor and Cultural Change & Transformation Expert and Poyraz Ozkan, Co-Founder of Alterna CX According to  Gartner, 89% of companies are now competing primarily...