How COVID-10 Shapes CX? As the global pandemic continues to impact our daily and professional lives, we are all trying to adapt to a “new normal.” We are getting used to working from home, collaborating with colleagues online, and getting things done in...
The ongoing disruption created by the Coronavirus (COVID-19) outbreak is affecting everyone around the globe. Organizations and businesses are working remotely, schools have moved to online classes and individuals have been staying home under quarantine or...
Technological advances have made it very easy for customers to share opinions instantly in social circles and among broader audiences. Instead of contacting a company directly to find a solution through traditional channels, most customers now prefer to express their...
Connecting the Dots Around the Customer An expert opinion podcast with Melih Özgül, Head of Customer Experience and Continuous Improvement at Metro C&C Turkey and Poyraz Ozkan, Co-Founder of Alterna CX In our expert opinion podcast, Melih Ozgul, Head of Customer...