4 Ways to Focus VoC Programs During the Covid-19 Pandemic

4 Ways to Focus VoC Programs During the Covid-19 Pandemic

How COVID-10 Shapes CX? As the global pandemic continues to impact our daily and professional lives, we are all trying to adapt to a “new normal.” We are getting used to working from home, collaborating with colleagues online, and getting things done in...
Voice of Employee in Remote Working – Pulse Management

Voice of Employee in Remote Working – Pulse Management

  The ongoing disruption created by the Coronavirus (COVID-19) outbreak is affecting everyone around the globe. Organizations and businesses are working remotely, schools have moved to online classes and individuals have been staying home under quarantine or...
Real-Time Feedback via Continuous Improvement Loop

Real-Time Feedback via Continuous Improvement Loop

Technological advances have made it very easy for customers to share opinions instantly in social circles and among broader audiences. Instead of contacting a company directly to find a solution through traditional channels, most customers now prefer to express their...
Connecting the Dots Around the Customer

Connecting the Dots Around the Customer

Connecting the Dots Around the Customer An expert opinion podcast with Melih Özgül, Head of Customer Experience and Continuous Improvement at Metro C&C Turkey and Poyraz Ozkan, Co-Founder of Alterna CX In our expert opinion podcast, Melih Ozgul, Head of Customer...