B-Wear User Feedback Statistics
Explore comprehensive metrics derived from thousands of user reviews across major platforms.
B-Wear is an online retailer that offers a variety of affordable and trendy apparel, including graphic tees, hoodies, and accessories, catering to those who love stylish and comfortable fashion.
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
%
Positive Sentiment Rate
Reviewers are highly satisfied with the quality of the shirts, noting that they are soft, comfortable, and true to size. The shirts wash well without shrinking, and the designs are well-received. Fast shipping and good customer service are also frequently mentioned, contributing to a high level of customer loyalty and repeat purchases.
%
Negative Sentiment Rate
Very small amount of customers appreciate the unique and high-quality shirts available, often finding items they can’t buy elsewhere. However, there are occasional issues with sizing, and the convenience of shipping and in-store pickup is highly valued.
oCX for Each Topic
- App Usability (95)
- Service Quality (88)
- Product Quality (94)
- Delivery Time (92)
- Delivery Process (33)
- Product Price (94)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
App Reviews
Topic: Delivery Process
Shipping took way longer than expected. It sat in one place for a week before it was finally sent. The choice of shipping carrier should’ve been USPS to a PO Box in my opinion.
Rating: 3/5
Topic: Service Quality
I love the quality of your products. Great customer service. Never had any issues with any of my orders. Always receive my orders so quickly. I adore your company. ❤️
Rating: 5/5
Topic: Product Price
Good quality shirts at a reasonable price! And cute too!
Rating: 5/5