Software Developer (Solution Implementation and Support)

Location: Remote

Post date:  June 2021

About Us

Alterna CX is a growing technology company. Our machine learning powered voice-of-the-customer (VoC) solution helps companies to continuously improve customer and employee satisfaction. Gartner has recently named us as promising vendor among top 3% of vendors globally in its Magic Quadrant for Voice of Customer applications, along with Forrester recognizing our proprietary technology. We are working with some of the most recognized banks, retailers and insurers in Europe and Asia including BNP Paribas TEB, Akbank, İş Bankası, Koçtaş and Mediamarkt. Doubling of Net Promoter Score in less than 6 months, 32% decrease in complaints, 55% increase in customer retention rates are examples to some of the benefits our customers enjoyed after starting to use Alterna CX solution. 

At Alterna CX, you will solve challenging technical problems, own your product end-to-end and help take our unique platform to the next level. You will get to influence the culture and help build our brand.

Responsibilities

  • Provide technical assistance to troubleshoot and resolve integration errors to our customers
  • Solve problems about our software, answer questions and requests from clients
  • Fully participate in software development life cycle
  • Work with our development team to design, build, and implement integrations
  • Resolve system defects and developing solutions as needed
  • Contribute to design and development phases for customer integrations of our product
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done on time
  • Write clean, high-quality, high-performance, maintainable code

About you

  • BSc/BA in Computer Science or a related degree
  • Minimum 3 years of software development experience
  • Knowledge of design patterns, data structures, and SOLID principles
  • Strong knowledge of C#, ASP.NET, MVC, WebApi, Entity Framework, Web Services (SOAP, REST, JSON, XML), MS SQL, T-SQL. (.Net Core is a huge plus.)
  • Strong Web UI development skills (HTML, CSS, JS, jQuery),
  • Experience in Vue.js is a huge plus
  • Proven ability to thrive in a challenging, demanding, and rapidly changing environment without close supervision
  • Good team player and have strong communicational and interpersonal skills

Apply