Software Developer (Support)

Location: Istanbul

Post date:  January 2021

About Us

Experience management was complicated. We simplified it. Our solution Alterna CX helps companies continuously improve customer and employee satisfaction. We are Turkey’s first Gartner rated solution in the area of Voice of Customer applications. We work with some of the most reputable companies in Turkey, including Akbank, İş Bankası, TEB, and Koçtaş, as well as four other countries in Europe and Asia.

Responsibilities

  • Provide technical assistance to troubleshoot and resolve integration errors to our customers
  • Solve problems about our software, answer questions and requests from clients
  • Fully participate in software development life cycle
  • Work with our development team to design, build, and implement integrations
  • Resolve system defects and developing solutions as needed
  • Contribute to design and development phases for customer integrations of our product
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done on time
  • Write clean, high-quality, high-performance, maintainable code

About you

  • BSc/BA in Computer Science or a related degree
  • Minimum 3 years of software development experience
  • Knowledge of design patterns, data structures, and SOLID principles
  • Strong knowledge of C#, ASP.NET, MVC, WebApi, Entity Framework, Web Services (SOAP, REST, JSON, XML), MS SQL, T-SQL. (.Net Core is a huge plus.)
  • Strong Web UI development skills (HTML, CSS, JS, jQuery),
  • Experience in Vue.js is a huge plus
  • Proven ability to thrive in a challenging, demanding, and rapidly changing environment without close supervision
  • Good team player and have strong communicational and interpersonal skills

Apply