Connecting the Dots Around the Customer
An expert opinion podcast with Melih Özgül, Head of Customer Experience and Continuous Improvement at Metro C&C Turkey and Poyraz Ozkan, Co-Founder of Alterna CX
Here are some of our discussion topics:
- Metro’s unique approach to process improvements and its integration across the organization, resulting in favor of the customer
- Real-life examples from Metro’s exceptional process improvements
- Learnings and challenges on creating wow moments for the customer through connecting the dots
Head of Customer Experience and Continuous Improvement, Metro C&C Turkey
Co-Founder, Alterna CX
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