Getting Started

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Start creating a report by going to https://revelio.alternacx.com/reports

How to Create a Location Based Competitor Intelligence Analysis

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Let's start creating a report by selecting "Sentiment Distribution" as the Metric Type and "Sentiment Score" as the Breakdown.

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For the segments, choose the DoorDash and UberEats location of your restaurant.

Location based competitor analysis demonstration

How to Identify Hidden Insights in Your NPS Data with Our GPT Powered Insight Miner

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Now, click on Ask AI to summarize to get a detailed AI-generated summary of the reviews.

AI-powered insight generation demonstration

How to Use Our Interactive Features for Sentiment Analysis of User Reviews for Your App or Survey Data

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Next, click on the "negative" or "positive" sections on the bar chart to view an extended list of reviews.

Interactive sentiment analysis features demonstration

How Insight Miner Can Be Used for Comparing Two Data Sets

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Let's start by selecting "Sentiment Distribution" as the Metric Type and "Sentiment Score" as the Breakdown.

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For the data sources, choose DoorDash as Data Source 1 and UberEats as Data Source 2. This will enable you to compare positive and negative reviews for your restaurant from both DoorDash and UberEats.

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Next, click on "Ask AI to summarize" to generate an AI-driven summary of your performance across the two different platforms. This comparison will help you identify key factors such as affordability, speed, and quality.

Data comparison and insight generation demonstration

Introduction to Metrics and Breakdowns

Begin by exploring the available Metrics and Breakdowns, such as:

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Metrics: NPS, oCX, Sentiment Distribution, Negativity and Positivity Index, Average Score, CSAT

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Breakdowns: Topics, Emotions, Sentiment Score, oCX Score, Source, Segments, Integration Type

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This will provide a comprehensive overview of your customer experience. You can also adjust the date range to obtain a weekly or monthly view. Additionally, you have the option to visualize your data in three different formats: line chart, bar chart, and table.

Metrics and breakdowns overview demonstration

Using Filters to Deep Dive Into Data

Begin by exploring the available filters, such as:

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Data Source: App Store, Trustpilot, Google Reviews, etc.

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Topic: Price, Delivery, Employee, Experience, etc.

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Sentiment: Positive, Negative, Neutral, etc.

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Emotion: Joy, Anger, Trust, Sadness, etc.

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Segment

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Score Range

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These filters will allow you to refine your analysis and gain deeper insights into the various aspects of customer feedback.

Advanced filtering options demonstration

If you have any questions email us at contactus@alternacx.com