Data Management Guide
Learn how to upload your data, set up integrations, and manage your information in Alterna CX
How to Upload Your Own Survey Data with Excel
Import data by uploading your Excel file.
Then choose a matching title for each column. That's it! You are ready to analyze data.
How to Add Location-Level Intelligence From Google, Yelp, and Others
Login with your email and password at https://revelio.alternacx.com/integrations
Get started by clicking on Google Reviews Integration.
Find your Google Place ID at Google Place ID Finder.
Enter the details for Google Place ID, name, frequency, date, and number of reviews.
That's all you need to get started with Google Reviews data!
If you encounter any problems while adding the details, please email us at contactus@alternacx.com
How to Add Marketplace Intelligence (DoorDash, UberEats, Amazon)
Login with your email and password at https://revelio.alternacx.com/integrations
Get started by clicking on DoorDash Integration.
Find your DoorDash App URL on doordash.com
Enter the details for DoorDash URL, name, frequency, date, and number of reviews.
Now you are ready to get started with your DoorDash data 🚀
How to Delete Previously Uploaded Data
Login with your email and password at https://revelio.alternacx.com/
Find "Data Management" from the left-hand side menu.
Navigate to the "Imports" tab on the Data Management page.
Locate the data import you want to delete from your previously imported files or integrations (Google Play Store, App Store, local files, etc.).
Click the trash can icon on the right side of the data log you wish to remove.
A confirmation dialog will appear asking "xyz (number of rows) rows will be affected. Do you want to delete this record?" with "No" and "Yes" options.
Click "Yes" to confirm deletion of the data import.
Your selected data import is now deleted and will no longer appear when creating reports.
Get a Personalized Demo with Your Data!
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Gain insights into your company's oCX score and compare it with those of your competitors.
Discover the specific areas where your company struggles and uncover opportunities for growth.
Use insights to strengthen your brand's reputation and increase positive customer sentiment.
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