Harry's User Feedback Statistics
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oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
%
Positive Sentiment Rate
Customers consistently praise the excellent and prompt customer service, highlighting the quick and effective resolution of issues, friendly and helpful staff, and efficient communication. Many reviews mention the high quality of the products and the reliability of delivery services. Overall, the company is commended for its attentive and professional approach to customer care.
%
Negative Sentiment Rate
Customers are highly dissatisfied with the quality of Harry’s razors. Many users reported that the razors caused cuts and irritation, with some describing the experience as the worst shave they’ve ever had. Several reviews mentioned that the blades were dull after just a few uses, and the shaving gel was also criticized for its poor performance. Overall, users felt misled by the marketing and expressed a preference for returning to their previous brands, such as Gillette.
oCX for Each Topic
- Ease of Use (43)
- Service Quality (57)
- Product Quality (70)
- Delivery Time (65)
- Delivery Process (28)
- Product Price (39)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
Customer Reviews
Topic: Delivery Time
Fast and professional
Rating: 5/5
Topic: Product Price
I just bought one and tried it Absolutely rubbish it cost me £9 for one from ASDA it didn’t cut with ease it felt like it was pulling at the hair rather than cutting it I would not recommend
Rating: 1/5
Topic: Service Quality
Didn’t get what was promised in the trial. Told would resolve but the sent the wrong item. No communication emails unanswered. Not a great intro and won’t be taking up the sub…if you can’t be great on joining what chance once your signed up. Update..customer service been really good eventually so I may give a try and put it down to a stated backlog
Rating: 4/5