About Us
Our customer-centric DNA guides us in developing a top-notch tech product that helps our clients achieve tremendous business results. Furthermore, one of our strongest assets is "our culture." A humanistic approach is integral to every decision and action we take.
Our Story
Building the future of customer experience through AI innovation
Foundation & Vision
Alterna CX was founded in 2015 to make life more frictionless for customers and other stakeholders. Our AI-based advanced text and predictive analytics technology is a game-changer for Customer experience, HR, and digital excellence professionals. The technology easily allows these professionals to prioritize investments better, resulting in positive ROI.
Our Innovation
This AI-based solution streamlines, simplifies and organizes all the increasingly complex CX signals generated by customers via surveys, texts, complaints, social and digital conversations, and other interactions. Our machine learning technology tracks the data, organizes it, and calls attention to problems, opportunities, and issues that customer experience professionals should monitor.
Making a Difference
We offer a user-friendly method to greatly reduce the sorting and screening work required, and in the process, it flags those factors contributing the most to CX quality and customer loyalty. Today, we are confident that our clients will get a clear vision for mapping their customers' journeys and creating actionable improvements in customer experience design.
Our Values
Our strongest asset is "our culture." Our employees' happiness comes before business results. We believe happy customers require happy employees. A humanistic approach is integral to every decision and action we take.
Team Spirit
We highly value a collaborative company culture in which collective intelligence develops from a robust exchange of ideas. Team spirit gives us great energy and motivates our continued success.
Fairness
In our company, we treat everyone fairly. We do not allow workplace discrimination. Every team member deserves respect, equal opportunities, and a voice in our collective journey.
Respect and Diversity
We build respectful relationships and value diversity; we encourage thinking outside the box. Different perspectives and backgrounds strengthen our innovation and decision-making processes.
Transparency
We encourage transparency. We believe that transparency is essential to build trust. Open communication, honest feedback, and clear processes are the foundation of our relationships.
Agility
We adopt agility in our activities; we make prompt decisions and take fast action. In today's dynamic business environment, speed and adaptability are crucial for success.
Social Responsibility
We try our best to serve for society and adopt an environmentally friendly approach. Our commitment extends beyond business success to making a positive impact on communities and the planet.
Meet Our Founders
Experienced leaders with decades of expertise in EMEA customer service, bringing their passion for customer experience and innovative technology to transform how businesses understand their customers.
Gurol Kurt
Poyraz Ozkan
Our Advisory Board
Distinguished industry experts and thought leaders who provide strategic guidance, bringing decades of experience from leading technology companies to help shape our vision and growth.
Don Peppers
Russ Haswell
Alan Grebene
