Ready for the future of customer experience?
Alterna CX transforms customer feedback into business results. Unlike generic Voice of the Customer solutions, our platform gets your VoC program up and running in hours, delivers 89% accuracy in key areas like topic classification, and helps you prioritize what truly matters—so your teams can act faster than ever.
Trusted By World’s Leading Customer-Centric Brands
Decreased customer complaints by 20%
Increased NPS Score by 18 points
Saved 200+ hours of manual analysis
Traditional customer experience falls short in the AI era
Gone are the days when feedback was confined to surveys. Today, up to 80% of customer insights lie hidden in unstructured data—spanning open ended survey texts. reviews, chats, and tickets across your organization and in public forums—offering a vast frontier of untapped knowledge.
How to leverage customer experience feedback redefined
Customer experience feedback goes beyond surveying customers and closing the loop to improve satisfaction and reducing churn – it is also about tapping into competitor intelligence and external data sources to drive revenue, boost conversions and increase share of wallet.
Need for results now, not months from now
No organization can afford rigid and inflexible solutions, months-long integrations or the burden of locking in technical resources and overspending on budgets.
The Alterna CX Difference
Save months with ready capabilities
Collect voice of customer feedback and measure experience quality instantly, anywhere via surveys and 100+ data sources.
oCX: A pioneer metric in customer experience
Measure customer experience quality without asking
Up to 10X Faster and Deeper Insights
No need to spend hours in Excel for manual tagging. Dive into insights with our Generative AI powered analytics.
No need for Tech Teams
Collect voice of customer feedback instantly, anywhere via surveys and 100+ data sources.
Watch How We Do It
oCX Insights
oCX (Observational Experience) is Alterna CX’s proprietary metric that assesses the quality of each company’s customer experience without relying on traditional surveys.
Food Delivery oCX
- As the growth rate of the food delivery industry slows, the competition to acquire customers intensifies. It’s crucial to understand and respond to customer needs.
Fintech oCX
- Unveil key insights and emerging trends in customer experience across fintech apps and discover what drives exceptional customer experiences.
E-Commerce oCX
- AI based analysis of 200,000 customer reviews in 2023 of top 70 brands in the world including Etsy, Wayfair, Sephora, Sally Beauty
