How Brands Win With ALTERNA CX

 

Leading enterprises from different industries reach their CX objectives with Alterna CX.

 

 

Leading enterprises reach their business goals with Alterna CX Experience Management

Here’s What Our Customers Say About Us
Featured Case Study

“ML-based text analytics and sentiment analytics algorithms run for open-ended feedback. We can now identify the root cause for satisfaction and dissatisfaction almost in real-time. We can also observe trends at each touchpoint and topics and take real-time action.”

Ebru Darip – Chief Marketing and Digital Officer, Koçtaş

India’s top online broker, measures satisfaction and triggers CX improvements

India’s top online broker, measures satisfaction and triggers CX improvementsFounded in 2000, Sharekhan is one of the first brokers...

Improving Customer Experience in Five Countries with a Streamlined VoC Program

Improving Customer Experience in Five Countries with a Streamlined VoC ProgramWith over 200,000 active customers across Moldova,...

Europe’s leading bank manages CX proactively

Europe's leading bank manages CX proactivelyAkbank, one of the leading banks in Europe, uses Alterna CX to measure customer...

Innovative insurer improves 3rd party ecosystem services

Innovative insurer improves 3rd party ecosystem servicesSompo Japan Insurance, the Turkish subsidiary of Sompo Japan Tokyo uses...

Tracking experiences across services, identifying the drivers of detractors and improving processes with quick fixes

Tracking experiences across services, identifying the drivers of detractors and improving processes with quick fixesZubizu is the...

Top retailer improves CX

Top retailer improves CX“ML-based text analytics and sentiment analytics algorithms run for open-ended feedback. We can now identify...

A Bank + Fintech Love Story

Together with Ümran Akbulut, Customer Experience Manager at Türkiye İş Bankası, our Co-Founder Gurol Kurt talked with Efma’s Boris Plantier about the origins of our successful collaboration.

India’s top online broker, measures satisfaction and triggers CX improvements

Founded in 2000, Sharekhan is one of the first brokers to offer online trading in India…

Improving Customer Experience in Five Countries with a Streamlined VoC Program

With over 200,000 active customers across Moldova, Albania, North…

Europe’s leading bank manages CX proactively

Akbank, one of the leading banks in Europe, uses Alterna CX to measure customer experience everyday in more than 800 of its branches, digital…

Innovative insurer improves 3rd party ecosystem services

Sompo Japan Insurance, the Turkish subsidiary of Sompo Japan Tokyo uses Alterna CX to track customer…

Tracking experiences across services, identifying the drivers of detractors and improving processes with quick fixes

Tracking experiences across services,…

Top retailer improves CX

Koçtaş is the number one home improvement retailer and part of the Kingfisher Group in Europe. The company increased its Net Promoter Score by 60% only in nine months and boosted its customer-centric culture…

A Bank + Fintech Love Story

Together with Ümran Akbulut, Customer Experience Manager at Türkiye İş Bankası, our Co-Founder Gurol Kurt talked with Efma’s Boris…

Europe’s leading bank manages CX proactively

Europe's leading bank manages CX proactivelyAkbank, one of the leading banks in Europe, uses Alterna CX to measure customer experience everyday in more than 800 of its branches, digital banking channels and its contact center. Going beyond transactional NPS surveys,...

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Top retailer improves CX

Top retailer improves CX“ML-based text analytics and sentiment analytics algorithms run for open-ended feedback. We can now identify the root cause for satisfaction and dissatisfaction almost in real-time. We can also observe trends at each touchpoint and topics and...

read more

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Seeing is believing

Learn how to apply AI to analyze all the various CX ”signals” generated by your customers via surveys, text, complaints, social media, and other interactions. Discover how to quickly identify and flag the most important problems and opportunities, and then better prioritize your investments.