ALTERNA CX CUSTOMERS

How Brands Win With ALTERNA CX

Leading enterprises from different industries reach their CX objectives with Alterna CX.

HERE’S WHAT OUR CUSTOMERS SAY ABOUT US

“ML-based text analytics and sentiment analytics algorithms run for open-ended feedback. We can now identify the root cause for satisfaction and dissatisfaction almost in real-time. We can also observe trends at each touchpoint and topics and take real-time action.”

Ebru Darip – Chief Marketing and Digital Officer, Koçtaş

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koçtaş
sharekhan
mediamarkt
BNP Baribas Cardif
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bupa acıbadem sigorta
Fibabanka
mediamarkt
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Europe’s leading bank manages CX proactively

Europe’s leading bank manages CX proactively

Europe's leading bank manages CX proactivelyAkbank, one of the leading banks in Europe, uses Alterna CX to measure customer experience everyday in more than 800 of its branches, digital banking channels and its contact center. Going beyond transactional NPS surveys,...

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Top retailer improves CX

Top retailer improves CX

Top retailer improves CXKoçtaş is the number one home improvement retailer and part of the Kingfisher Group in Europe. The company increased its Net Promoter Score by 60% only in nine months and boosted its customer-centric culture with Alterna CX. Introduction...

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