Unlock the Potential of Customer Insights Instantly
Do you lack the resources and time to get full control of your unstructured data? With Alterna CX, effortlessly analyze all voice of customer data from a single screen. Get a deeper reflection of customer experience with generative AI technology.
Why Alterna CX?
Discover how our platform transforms customer data into actionable insights
Results-Driven
Seamlessly integrate data from multiple sources, leverage advanced analytics for real-time insights, and streamline processes for faster decision-making.
User-Friendly
Alterna Copilot is engineered to simplify data analysis for CX professionals. We prioritize seamless onboarding and swift implementation, all without the need for client IT.
Cost-Effective
Experience affordability without compromising quality. With a complimentary free trial, explore Alterna CX's full capabilities risk-free and get personalized solutions.
Watch How We Do It
See our platform in action and discover how easy it is to transform your customer experience
Introducing oCX – A new era for open ended reviews
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oCX, observational customer experience, is designed as a metric aimed at evaluating a customer's satisfaction on a scale of 0 to 10 without asking them.
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oCX can provide a deeper reflection of customer experience by analyzing emotions in open-ended customer comments through text analysis. This powerful method understands the customer's voice and quantifies it.
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oCX score guides you to deliver exceptional customer experiences while maximizing operational efficiency and growth.
All voice of customer data in one screen
Get instant insights across all your customer touchpoints with our comprehensive visualization platform.
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Our game-changing AI algorithm delivers real-time insights from 85+ data sources such as CRM data, survey data, social data.
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Identify topics, issues, and sentiments to enhance customer interactions, and drive business growth effortlessly.
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Real-time monitoring and reporting capabilities provide you with instant visibility into key performance metrics, allowing you to quickly identify trends and address issues as they arise.
Get a holistic view of your customer's journey
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Connect different voice of customer data sources with readily integrated 85+ data sources such as Google Reviews, App Store, Amazon, Reddit and more.
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Upload your own data in two clicks and capture the voice of your customers instantly without a client IT.
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Turn feedback into action and implement data-driven strategic decision-making.
How Will Alterna Copilot Influence Your Results?
Ready to transform your customer experience?
Start your free trial today and discover the power of AI-driven customer insights.