Project Specialist

Location: Remote

Post date:  January, 2022

About Us

Alterna CX is a growing technology company. Our machine learning powered voice-of-the-customer (VoC) solution helps companies to continuously improve customer and employee satisfaction. Gartner has recently named us as promising vendor among top 3% of vendors globally in its Magic Quadrant for Voice of Customer applications, along with Forrester recognizing our proprietary technology. We are working with some of the most recognized banks, retailers and insurers in Europe and Asia.

About the Job

The Customer Success Team deploys and manages Alterna CX’s software platform for leading enterprises in a variety of industries including banking, insurance, retail, e-commerce and others. They cultivate valuable relationships; help our clients achieve the expected benefits from their Voice of Customer (VoC) programs and orchestrate solutions to any challenges in our domain. We believe that Alterna CX is successful, only if its customers are.

Responsibilities

    • The Project Specialist takes part in implementation projects and onboards new clients to the Alterna CX solution.

      As a Project Specialist you will:

      • Work with Project Managers on new client implementation projects. Ensure that
        • projects go live at the planned timelines
        • the client becomes a great user of Alterna CX
      • Run structured workshops with client teams to understand their VoC (Voice of Customer) needs
      • Analyze these needs, design, deploy and test the necessary configurations to the Alterna CX platform, together with the other team members (notably the Implementation Analyst)
      • Leverage Alterna CX Text Analytics to support the client’s VoC program
      • Train and guide client teams so that they are effectively onboarded to the Alterna CX platform
        • Help start VoC measurement through different channels
        • Create initial reporting framework
        • Start action taking processes on Alterna CX
      • Close the project smoothly and hand the client over to the Customer Success Manager role

About You

  • Bachelor’s Degree in Business Administration, Engineering or Management Information Systems
  • Fluency in English (will work with international clients)
  • 2+ years of total work experience, preferably in a client facing role
  • Experienced in using enterprise level applications – Your colleagues usually ask for your help in achieving various tasks in these system(s)
  • Getting energized working in a dynamic environment with clients
  • Proactive approach with sense of urgency
  • Outstanding attention to details
  • Passionate about technical problem solving and continuous learning
  • Excellent written and verbal communication skills

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