Smart Investment in AI for an Enhanced Customer Experience 

In our expert opinion webinar, we are joined by Ansi Rona-Bayildiran, Director of Tinderbox Technologies, for a conversation to understand how it is possible to achieve both CX satisfaction and financial benefits simultaneously with real-life examples

 

Thursday, January 23, 2020, 13:00 GMT

Today, customer experience has become a competitive advantage for companies. According to Gartner, 81% of companies expect to compete mostly or entirely based on customer experience. In addition, AI-based technology investments in customer experience have increased in recent years, giving companies a cutting edge to compete while attaining an impressive return on investment (ROI), if only done right.

In our next expert opinion webinar, we are joined by Ansi Rona-Bayildiran, Director of Tinderbox Technologies, for a conversation to understand how to achieve both CX satisfaction and financial benefits simultaneously with real-life examples. Our discussion topics include:

  • AI within the context of customer experience
  • Real-life examples of wisely selected AI investments in CX
  • The importance of AI maturity and a robust data model at the heart of all CX investment

Register 

Featured Speakers

Ansi Rona-Bayildiran

Ansi Rona-Bayildiran

Director, Tinderbox Technologies

Ansi Rona Bayildiran is a reputed customer experience leader in Turkey. She has earned her career working in the leading retail and telecom companies in marketing, CRM, customer experience and digital business departments. She is a catalyst and change leader with her unconventional ideas and expertise in building digital customer touchpoints, including mobile apps, AI-based processes, chatbots and social media management, and company-wide customer centricity programs. Ansi recently moved to London and established her own start-up, Tinderbox Technologies, to excel customer experience practices in consumer-serving industries.
Gurol Kurt

Gurol Kurt

CEO, Alterna CX

Gurol Kurt is the co-founder of Alterna CX, the team behind the AI-powered Customer Experience Management solution. Alterna CX simplifies customer experience measurement and management for enterprises. Previously Gurol was the Customer Experience Director at TeliaSonera’s Eurasia Opco’s in 7 countries and before that was a Partner at the management consulting firm Peppers & Rogers Group.