Smart Investment in AI for an Enhanced Customer Experience
In our expert opinion webinar, we are joined by Ansi Rona-Bayildiran, Director of Tinderbox Technologies, for a conversation to understand how it is possible to achieve both CX satisfaction and financial benefits simultaneously with real-life examples
Thursday, January 23, 2020, 13:00 GMT
In our next expert opinion webinar, we are joined by Ansi Rona-Bayildiran, Director of Tinderbox Technologies, for a conversation to understand how to achieve both CX satisfaction and financial benefits simultaneously with real-life examples. Our discussion topics include:
- AI within the context of customer experience
- Real-life examples of wisely selected AI investments in CX
- The importance of AI maturity and a robust data model at the heart of all CX investment
Director, Tinderbox TechnologiesAnsi Rona Bayildiran is a reputed customer experience leader in Turkey. She has earned her career working in the leading retail and telecom companies in marketing, CRM, customer experience and digital business departments. She is a catalyst and change leader with her unconventional ideas and expertise in building digital customer touchpoints, including mobile apps, AI-based processes, chatbots and social media management, and company-wide customer centricity programs. Ansi recently moved to London and established her own start-up, Tinderbox Technologies, to excel customer experience practices in consumer-serving industries.
CEO, Alterna CXGurol Kurt is the co-founder of Alterna CX, the team behind the AI-powered Customer Experience Management solution. Alterna CX simplifies customer experience measurement and management for enterprises. Previously Gurol was the Customer Experience Director at TeliaSonera’s Eurasia Opco’s in 7 countries and before that was a Partner at the management consulting firm Peppers & Rogers Group.