Overview

The Topic List menu enables users to create custom topics and streamline their root cause analysis.

Prerequisites

Ensure the "Has Custom Seedword Model" toggle is enabled in the Tenants section under the menu bar.

Important Note

Newly created topics will influence the scoring of Open-Ended Feedback (OEF) received after their creation. Previously scored OEF will not be retroactively analyzed with these new topics.

Topic List

The Topic List tab is located under the menu bar. This page enables users to create new topics and view previously created custom topics in a list format. The list includes the following information fields:

ID
Name
Language
User
Created Date
Topic List interface showing custom topics

Topic Creation

To create a new topic, the user clicks on "Create New Topic" in the top-right corner of the Topic List page.

The Create New Topic page consists of two sections:

The left side displays topic creation fields.
The right side shows the main model topics.
Create New Topic interface with form fields and main model view

Keywords Setup

Configure positive and negative keywords for your topic

The user proceeds with topic creation by filling in the fields on the left side:

1

New Topic

The name of the topic to be created (e.g., Attitude).

2

Main Group

The category under which the topic will be placed (e.g., Personnel).

3

Positive Keywords

Words and phrases that represent relevant and desirable topics. The machine prioritizes content containing these keywords (e.g., employee, worker, personnel, polite, helpful, rude, insistent).

4

Negative Keywords

Words and phrases that should be excluded to prevent misclassification. The machine deprioritizes or ignores content containing these keywords (e.g., AI assistant, chatbot, virtual agent, automation, scripted response, machine learning, bot interaction, algorithm, AI-generated, autoresponder).

Note

Keywords are added one by one by pressing the Enter key.

Keywords setup interface showing positive and negative keyword fields

Main Model Integration

Your new topic becomes part of the Main Model

Once a topic is created, it functions as part of the Main Model category. All benefits and capabilities of Main Model Topics will also apply to newly added custom topics.

Integration Complete

The new topic will be placed under the Main Model after creation and inherit all system capabilities.

Main Model view showing integrated custom topics

If you have any questions email us at contactus@alternacx.com