● Alterna 3.0 Demo Sample data Step 1 / 10

Good morning, Elif 👋

At a glance: what changed, where, and what should you do next?

🗓 Last 30 Days ⌄

▽ Filter ⌄

ATM experience in Ankara dropped by 12 points

Cash withdrawal errors ↑32% · 1,240 customers · began after the latest ATM software update · channel NPS impact -5p · Anomaly level: High

NPS · target 65

62 ▲3

oCX · Predicted NPS MODEL

58 ▼4

from non-survey channels · difference −4

FEEDBACK

74.6K · response rate 32% ▲7

Experience Monitor · ■ actual · ■ forecast · ● anomaly

DailyWeeklyMonthlyQuarterly

Daily Findings

•••

↓ All responses net sentiment fell to -94.4

Net sentiment · Overall · 2026-09-03 · was -62.8 over the previous 28 days, 31.6 points in 7 days · Expired

High priority

↑ Turkey NPS rose to 77.9

NPS · Location · 2026-09-03 · was 71.1 over the previous 28 days, 6.8 points in 7 days · Expired

Medium priority

↑ Money Transfer NPS rose to 77.9

NPS · Transaction Type · 2026-09-03 · was 71.1 over the previous 28 days, 6.8 points in 7 days · Expired

Medium priority

↑ Retail Channel NPS rose to 77.9

NPS · Channel · 2026-09-03 · was 71.1 over the previous 28 days, 6.8 points in 7 days · Expired

Medium priority

Awareness72 ▲12.4K

Consideration689.8K

Onboarding60 ▼28.1K

Usage61 ▼7 ⚠7.6K · ATM transactions affected

Support68 ▲13.1K

Loyalty70 ▲12.6K

Today's Decisions

Roll back the ATM update / apply a hotfix

If resolved: +4 NPS (branch / ATM channel)

Driver Simulation · similar case: Mar 2026 · confidence interval ±1

Login status banner + hotfix

Expected complaint reduction of ~35% → +2 NPS

Similar case: Mar 2026

Adjust call center staffing during peak hours

Waiting time 7 min → 3 min: Support +3 NPS

Driver Simulation · confidence ±1

▼ Explore More · What Changed · Net Sentiment · Anomalies · SLA · Health · VoC

⠿Metric Strip

NPS

74.9 +3.6

from 538 survey answers

oCX MODEL

-10.0 +6.2

from 538 comments

Feedback volume

538

538 comments · 1 source

Feedback from 1 source Inspect sources

⠿Topic Net Sentiment

Sentiment is read per comment, so every topic in the same comment takes the same reading.

Loan

Insurance

Service Continuity

Employees

Internet Online

Payments

-91

Money Transfer

-87

Mobile

-80

Time of Waiting

-72

Cards

-71

Call Center

-71

Branches

-62

Speed

-50

Fees

-50

Checking and Savings

+50

⠿Period Comparison Table

Period: August 24, 2026 - September 23, 2026 ↔ vs July 24, 2026 - August 23, 2026

Pain area	Period A	Period B	A %	B %	Change (points)	Top sub-reason
HQ	544	1906	75.2	71.2	+4.0	Retail Channel (544)
Total	544	1906	75.2	71.2	+4.0

Counts are responses; shares are of unique comments. Change is in points. Different widgets may use different metrics or sample bases.

⠿What Changed

Topics whose share of the comments moved. How much a topic is talked about, and what that did to sentiment.

↑Passive is being talked about 12.7% more

Medium priority

Net sentiment effect: +7.5 points

79.6% of comments, was 70.6% · 98 comments

↑Retail - Region 1 is being talked about 9.2% more

Medium priority

Net sentiment effect: +6.5 points

77.5% of comments, was 70.9% · 142 comments

↓* is being talked about 50.3% less

High priority

Net sentiment effect: -31.6 points

-94.4% of comments, was -62.8% · 54 comments

↑Retail Channel is being talked about 9.6% more

Medium priority

Net sentiment effect: +6.8 points

Review the underlying customer comments for context.

⠿Unit Health List

ILLUSTRATIVE DEMO DATA · New rows are examples

Dashboard figures are shown for the selected example period. Additional Unit Health List rows are illustrative, not observed customer results.

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Key benefit

Less manual analysis, faster decisions