Customer experience management was complicated.
Alterna CX solution helps companies manage CX and get better results.
What Our Customers Say About Us
ML-based text analytics and sentiment analytics algorithms run for open-ended feedback. We can now identify the root cause for satisfaction and dissatisfaction almost in real-time. We can also observe trends at each touchpoint and topics and take real-time action.
Ebru Darip – Chief Marketing and Digital Officer, Koçtaş
Alterna CX Solution Helps Companies Manage CX And Get Better Results.
Have full control
Design and manage CX research and reporting by yourself, skip knocking on multiple doors
Get timely insights
Use ready set of tools to gather feedback from customers anytime, anywhere, effortlessly
Make smarter decisions
Detect action areas and understand why with simplified AI technology
Improve CX everyday1
Route issues to employees in real time with actionable insight, improve where it delivers most
Take Control Of Your Experience Data
End-to-end platform with sophisticated dashboards and self-service reporting enables experience professionals to capture and collect all data, analyze insights automatically with full suite NLP text analytics, assign tasks, and take action under one roof
Capture all experience data across different journeys
Understand what to improve and the impact it will have on your business KPIs and experiences
Understand Your Customer
Take systematic action for experience improvements
Take Systematic Action
Take Systematic Action For Experience Improvements