Customer experience management was complicated.

Alterna CX solution helps companies manage CX and get better results.

Türkiye İş Bankası

What Our Customers Say About Us

ML-based text analytics and sentiment analytics algorithms run for open-ended feedback. We can now identify the root cause for satisfaction and dissatisfaction almost in real-time. We can also observe trends at each touchpoint and topics and take real-time action.

Ebru Darip – Chief Marketing and Digital Officer, Koçtaş

Alterna CX Solution Helps Companies Manage CX And Get Better Results.

Have full control

Design and manage CX research and reporting by yourself, skip knocking on multiple doors


Get timely insights

Use ready set of tools to gather feedback from customers anytime, anywhere, effortlessly

Make smarter decisions

Detect action areas and understand why with simplified AI technology

Improve CX everyday1

Route issues to employees in real time with actionable insight,  improve where it delivers most

Take Control Of Your Experience Data

End-to-end platform with sophisticated dashboards and self-service reporting enables experience professionals to capture and collect all data, analyze insights automatically with full suite NLP text analytics, assign tasks, and take action under one roof


Capture all experience data across different journeys


Understand what to improve and the impact it will have on your business KPIs and experiences

Understand Your Customer

Take systematic action for experience improvements

Take Systematic Action

Take Systematic Action For Experience Improvements

Get Started With Your Personalised Demo