How Brands Win With ALTERNA CX

 

Leading enterprises from different industries reach their CX objectives with Alterna CX.

 

 

Leading enterprises reach their business goals with Alterna CX Experience Management

lutecredit
koçtaş
sharekhan
mediamarkt
BNP Baribas Cardif
eureko sigorta
bupa acıbadem sigorta
Fibabanka
mediamarkt
türkiye iş bankası
Here’s What Our Customers Say About Us
Featured Case Study

“ML-based text analytics and sentiment analytics algorithms run for open-ended feedback. We can now identify the root cause for satisfaction and dissatisfaction almost in real-time. We can also observe trends at each touchpoint and topics and take real-time action.”

Ebru Darip – Chief Marketing and Digital Officer, Koçtaş

Europe’s leading bank manages CX proactively

Europe’s leading bank manages CX proactively

Europe's leading bank manages CX proactivelyAkbank, one of the leading banks in Europe, uses Alterna CX to measure customer experience everyday in more than 800 of its branches, digital banking channels and its contact center. Going beyond transactional NPS surveys,...

read more
Top retailer improves CX

Top retailer improves CX

Top retailer improves CX“ML-based text analytics and sentiment analytics algorithms run for open-ended feedback. We can now identify the root cause for satisfaction and dissatisfaction almost in real-time. We can also observe trends at each touchpoint and topics and...

read more
A Bank + Fintech Love Story

A Bank + Fintech Love Story

Together with Ümran Akbulut, Customer Experience Manager at Türkiye İş Bankası, our Co-Founder Gurol Kurt talked with Efma’s Boris Plantier about the origins of our successful collaboration.

read more

Request a Demo

Seeing is believing

Learn how to apply AI to analyze all the various CX ”signals” generated by your customers via surveys, text, complaints, social media, and other interactions. Discover how to quickly identify and flag the most important problems and opportunities, and then better prioritize your investments.