How Brands Win With ALTERNA CX
Leading enterprises from different industries reach their CX objectives with Alterna CX.
Here’s What Our Customers Say About Us
Featured Case Study
“ML-based text analytics and sentiment analytics algorithms run for open-ended feedback. We can now identify the root cause for satisfaction and dissatisfaction almost in real-time. We can also observe trends at each touchpoint and topics and take real-time action.”
Chief Marketing and Digital Officer, Koçtaş
“A key success factor for Aksigorta is taking timely actions with our AI-enhanced Voice of the Customer Program. Monitoring all customer needs and loads of customer reviews helps us to take the action and see the results on NPS scores. ”
Anıl Erdoğan Özark
Head of Marketing & Agile Product Owner
“Customer feedback was collected manually, making the program prone to biases and uncertainties. So, we partnered with Alterna CX to design and implement an identical Voice of Customer solution in five countries: Moldova, Albania, North Macedonia, Bulgaria, Bosnia, and Herzegovina.”
Customer Experience Manager
Decreasing the complaints about insurance products
Aksigorta, a part of Ageas Group, offers a vast variety of products ranging from health to earthquake insurance products. The CX team achieved a 20+ pts increase in NPS by decreasing complaints.
Bancassurer becomes more customer-centric across the firm
In alignment with the customer journeys and company structure, Eureko revised their CX program in 2021. Right now, they measure realtime customer experience in 7 touchpoints…
India’s top online broker uplifts NPS 30+pts
Sharekhan, by BNP Paribas, is one of the first brokers to offer online trading in India. With Alterna CX, they decreased first response time by 70%, closed the loop with 96% of NPS detractors.
Baltics’ top fintech uplifts NPS by 18+pts in five countries
With over 200,000 active customers across the Baltics and Balkans, IuteCredit is a leading European personal finance company. Alterna CX offers convenient triggers and reminders in the workflow for detractors.
Retailer with 1,500 stores utilizes ML-based text analytics
Koçtaş is the number one home improvement retailer and part of the Kingfisher Group in Europe. The company increased its Net Promoter Score by 60% only in nine months and boosted its customer-centric culture…
Innovative insurer improves 3rd party ecosystem services
Today, transactions from Claims, 3rd parties and Call Center operations are processed, and NPS surveys are sent to customers based on specific transactions across 15+ touchpoints within 24 hours of their experience.
Europe’s leading bank manages CX proactively
Akbank, one of the leading banks in Europe, uses Alterna CX’s AI-based solution to measure customer experience every day in more than 800 of its branches, digital banking channels, and its contact center.
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Seeing is believing
Learn how to apply AI to analyze all the various CX ”signals” generated by your customers via surveys, text, complaints, social media, and other interactions. Discover how to quickly identify and flag the most important problems and opportunities, and then better prioritize your investments.