How Brands Win With ALTERNA CX
Leading enterprises from different industries reach their CX objectives with Alterna CX.
Leading enterprises reach their business goals with Alterna CX Experience Management
Here’s What Our Customers Say About Us
Featured Case Study
“ML-based text analytics and sentiment analytics algorithms run for open-ended feedback. We can now identify the root cause for satisfaction and dissatisfaction almost in real-time. We can also observe trends at each touchpoint and topics and take real-time action.”
Ebru Darip – Chief Marketing and Digital Officer, Koçtaş
India’s top online broker, measures satisfaction and triggers CX improvements
India’s top online broker, measures satisfaction and triggers CX improvementsFounded in 2000, Sharekhan is one of the first brokers to offer online trading in India. With 1.9 million customers, 153 branches and more than 2,400 business partners spread over 575...
Improving Customer Experience in Five Countries with a Streamlined VoC Program
Improving Customer Experience in Five Countries with a Streamlined VoC ProgramWith over 200,000 active customers across Moldova, Albania, North Macedonia, Bulgaria, Bosnia, and Herzegovina, IuteCredit is a leading European personal finance company. IuteCredit offers...
Europe’s leading bank manages CX proactively
Europe's leading bank manages CX proactivelyAkbank, one of the leading banks in Europe, uses Alterna CX to measure customer experience everyday in more than 800 of its branches, digital banking channels and its contact center. Going beyond transactional NPS surveys,...
Innovative insurer improves 3rd party ecosystem services
Innovative insurer improves 3rd party ecosystem servicesSompo Japan Insurance, the Turkish subsidiary of Sompo Japan Tokyo uses Alterna CX to track customer satisfaction for its auto and property divisions. The transactional NPS program makes real-time interventions...
Tracking experiences across services, identifying the drivers of detractors and improving processes with quick fixes
Tracking experiences across services, identifying the drivers of detractors and improving processes with quick fixesZubizu is the first digital loyalty platform in Turkey. The platform is shaped according to the users’ interests and nurtured by the latest trends....
Top retailer improves CX
Top retailer improves CX“ML-based text analytics and sentiment analytics algorithms run for open-ended feedback. We can now identify the root cause for satisfaction and dissatisfaction almost in real-time. We can also observe trends at each touchpoint and topics and...
A Bank + Fintech Love Story
Together with Ümran Akbulut, Customer Experience Manager at Türkiye İş Bankası, our Co-Founder Gurol Kurt talked with Efma’s Boris Plantier about the origins of our successful collaboration.
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Seeing is believing
Learn how to apply AI to analyze all the various CX ”signals” generated by your customers via surveys, text, complaints, social media, and other interactions. Discover how to quickly identify and flag the most important problems and opportunities, and then better prioritize your investments.