Your Voice of Customer solution isn't just a tool, it's a partner in your success journey.
Customer feedback pours in; action stalls. The challenge isn't another metric, it's extracting what matters and turning it into fixes that grow revenue, reduce churn, and lift conversion. Alterna CX turns fragmented signals into prioritized, business-impacting actions fast.
Trusted By World's Leading Customer-Centric Brands
Key capabilities
Powered by Alterna CX technology
Collect & Measure
Understand & Prioritize
Identify Root Cause
Act, Visualize & Automate
Connect, Secure & Support
Voice of Customer Success Stories
See how leading brands transform customer feedback into measurable business impact
Before implementing an action, we can predict how it will impact NPS. Our stores can clearly identify the areas they need to improve and take the right actions to achieve their targets.
When analyzing customer feedback, we see that in manual evaluations, different people can interpret the same comment in different ways. This can lead to inconsistencies and errors in the process. With Alterna, we can make this process much more standardized and objective. Especially on the sentiment analysis side, we are able to analyze customer comments far more accurately and consistently.
We have reached a point where we can clearly understand the financial impact of customer experience. We can now see how the lifetime value of a customer who has a good experience differs from one who has a poor experience, and act accordingly. Being able to generate these insights much faster with AI significantly makes the job of CX professionals easier.
Sharekhan
Sharekhan implemented Alterna CX as a listening engine across digital and mobile channels, physical locations, and its contact center. The company reduced first response time, closed the loop with NPS detractors, and achieved measurable NPS growth.
Carrefour
CarrefourSA unified customer feedback across five Voice of Customer channels, used predictive analytics to simulate future NPS outcomes, and turned millions of monthly customer signals into faster, data-driven action across its stores.
Hepsiburada
Hepsiburada used Alterna CX's NLP-powered analytics to process customer experience data at scale, improve the accuracy of automated feedback analysis, surface actionable insights faster, and reduce the time required for manual analysis.
Get a Personalized Demo with Your Data!
Join category‑leading companies and start driving growth, reducing churn, and building loyalty with Alterna's AI technology!
Gain insights into your company's oCX score and compare it with those of your competitors.
Discover the specific areas where your company struggles and uncover opportunities for growth.
Use insights to strengthen your brand's reputation and increase positive customer sentiment.
See Alterna CX In Action
By submitting, you agree to Alterna's privacy policy and agree to receive emails from Alterna CX. You can opt out anytime.