Your Voice of Customer solution isn't just a tool, it's a partner in your success journey.
Customer feedback pours in; action stalls. The challenge isn't another metric, it's extracting what matters and turning it into fixes that grow revenue, reduce churn, and lift conversion. Alterna CX turns fragmented signals into prioritized, business-impacting actions fast.
Unified Feedback Hubto ingest surveys, reviews, chats, tickets, and social; normalize by brand, journey, product, and location.
Click a topic to analyze
Insight Miner
Summarizing feedback...
Understand & Prioritize
Proprietary, industry-tuned AI models(banking, insurance, retail, e-commerce) for high-accuracycategorization, sentiment, intent, and driver detection.
oCX from open textto validate/augment NPS/CSAT and trend by topic/segment.
Identify Root Cause
Connect every signal to a root cause.Alterna CX links contact center transcripts, support tickets, and reviews to one customer profile and surfaces the exact issues driving NPS down, automatically, at scale.
AI-generated action recommendationsranked by NPS impact, so your team always knows where to focus first. No manual tagging, no guesswork.
98% of contact center interactions are never reviewed. Alterna CX analyzesevery conversationto capture the signals most teams miss entirely.
Role-based dashboardsthatauto-sync to your organizational hierarchy(brands, regions, stores/teams/agents) with permission-aware drill-downs and roll-ups for executives, product, ops, and frontline.
AI close-the-loop orchestrationtriggered byany signal(not just survey scores): auto-create outreach, tickets, and playbooks; SLA routing and impact tracking. Every root cause surfaces a clearAction Recommendationranked by NPS impact so your team always knows what to do next.
Real-time alertsfor thresholds, anomalies, and segment spikes.
Personal Information Masking
Mask Personal Information Before Analysis
Automatic masking:Detect and mask names, emails, phone numbers, customer IDs, IBANs, addresses, and other personal details before analysis.
Analysis-ready text:Preserve topics, sentiment, and intent while removing unnecessary personal identifiers, so teams can analyze customer feedback safely and at scale.
Before analysis
Protected
Masking personal information
Original comment
My manager, Jordan Lee, asked me to contact jordan.lee@example.com or call +1 555 0182 about the workload issue.
Analysis-ready comment
My manager, [NAME], asked me to contact [EMAIL] or call [PHONE] about the workload issue.
Connect, Secure & Support
Enterprise-grade integrations & security:readyTeams, Slack, Salesforce, Zendesk + custom integrations. SSO/SCIM, granular permissions, audit trails, and data governance.
Customer Successplaybooks, enablement, and value reviews to accelerate time-to-value.
SSO / SCIM
Audit Trails
Data Governance
Granular Permissions
Trusted By World's Leading Customer-Centric Brands
Burcu Ulufer
Director of Marketing Technologies and Customer Experience, Eureko Sigorta
Customer Testimonial
With Alterna CX, we accelerated what had been a highly manual customer experience measurement process. We can now analyze customer experiences in real time, access results quickly, identify opportunities, and make customer experience visible across the entire organization, helping teams reach faster and more accurate results.
Gökhan Çakmak
Customer Management Group Manager, Carrefour
Customer Testimonial
Alterna CX allowed us to personalize the in-store experience for everyone, from sneakerheads to impulse buyers. We unified structured and unstructured feedback. Moreover, we decreased top customer issues by 20% and increased NPS by 24 pts.
Ünsal Matkap
Head of Customer Experience, Koçtaş
Customer Testimonial
Before implementing an action, we can predict how it will impact NPS. Our stores can clearly identify the areas they need to improve and take the right actions to achieve their targets.
Alkım Saygın Sever
Head of Customer Management, Aksigorta
Customer Testimonial
When analyzing customer feedback, we see that in manual evaluations, different people can interpret the same comment in different ways. This can lead to inconsistencies and errors in the process. With Alterna, we can make this process much more standardized and objective. Especially on the sentiment analysis side, we are able to analyze customer comments far more accurately and consistently.
Caner Çapay
Head of Customer Experience, Hepsiburada
Customer Testimonial
We have reached a point where we can clearly understand the financial impact of customer experience. We can now see how the lifetime value of a customer who has a good experience differs from one who has a poor experience, and act accordingly. Being able to generate these insights much faster with AI significantly makes the job of CX professionals easier.
My manager, Jordan Lee, asked me to contact jordan.lee@example.com or call +1 555 0182 about the workload issue.