Your Voice of Customer solution isn't just a tool, it's a partner in your success journey.
Customer feedback pours in; action stalls. The challenge isn't another metric, it's extracting what matters and turning it into fixes that grow revenue, reduce churn, and lift conversion. Alterna CX turns fragmented signals into prioritized, business-impacting actions fast.
Trusted By World's Leading Customer-Centric Brands
Key capabilities
Powered by Alterna CX technology
Collect & Measure
Understand & Prioritize
Identify Root Cause
Act, Visualize & Automate
Connect, Secure & Support
Voice of Customer Success Stories
See how leading brands transform customer feedback into measurable business impact
Before implementing an action, we can predict how it will impact NPS. Our stores can clearly identify the areas they need to improve and take the right actions to achieve their targets.
When analyzing customer feedback, we see that in manual evaluations, different people can interpret the same comment in different ways. This can lead to inconsistencies and errors in the process. With Alterna, we can make this process much more standardized and objective. Especially on the sentiment analysis side, we are able to analyze customer comments far more accurately and consistently.
We have reached a point where we can clearly understand the financial impact of customer experience. We can now see how the lifetime value of a customer who has a good experience differs from one who has a poor experience, and act accordingly. Being able to generate these insights much faster with AI significantly makes the job of CX professionals easier.
Akbank
Akbank, one of the leading banks in Europe, uses Alterna CX since 2017 to measure customer experience everyday in more than 800 of its branches, digital banking channels and its contact center. Going beyond transactional NPS surveys, Akbank uses text analytics and behavioral signals to make real time interventions and proactively manage customer experience.
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Carrefour
The importance of transforming many open-ended comments from customers into actionable insights. Carrefour successfully implemented Alterna CX's advanced text analytics to personalize in-store experiences and significantly improve customer satisfaction metrics.
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Hepsiburada
Hepsiburada leveraged Alterna CX's advanced NLP-based analytics to analyze 2M+ daily orders and customer experiences, achieving 89% accuracy in automated feedback classification and becoming Turkey's most recommended e-commerce platform.
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Gain insights into your company's oCX score and compare it with those of your competitors.
Discover the specific areas where your company struggles and uncover opportunities for growth.
Use insights to strengthen your brand's reputation and increase positive customer sentiment.
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