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How to Choose the Right Customer Experience Platform

How to Choose the Right Customer Experience Platform

Customer Experience (CX) is the overall experience that customers have during the relationship with the delivered product/ service from first contact to becoming a happy and loyal customer.  Certain moments of truth occur during the entire journey along channels that...

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The “EX” Factor

The “EX” Factor

A company can see its definition as a “customer-centric company” as its proudest achievement today. This could only be possible with customer...

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Happy CX Day!

Happy CX Day!

This year, as we celebrate CX Day, we wanted to hear from the experience professionals themselves across industries about their most significant...

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