Discover how Observational CX is transforming customer experience. Learn how AI and unified data turn passive signals into real-time insights and actions, explained by Gurol Kurt, Co-Founder of Alterna CX.

QSR Customer Experience by Location: Stop hiding problems in aggregate scores. Get store-specific insights that drive real improvements at every location.

Many organizations rely on surveys to measure customer satisfaction and gather feedback. Yet survey response rates have been steadily falling across industries. Customers are receiving more surveys than ever, and many feel fatigued by constant requests for feedback. This trend forces businesses to rethink how they collect and act on customer insights.

Many organizations rely on surveys to measure customer satisfaction and gather feedback. Yet survey response rates have been steadily falling across industries. Customers are receiving more surveys than ever, and many feel fatigued by constant requests for feedback. This trend forces businesses to rethink how they collect and act on customer insights.

Many organizations rely on surveys to measure customer satisfaction and gather feedback. Yet survey response rates have been steadily falling across industries. Customers are receiving more surveys than ever, and many feel fatigued by constant requests for feedback. This trend forces businesses to rethink how they collect and act on customer insights.

Many organizations rely on surveys to measure customer satisfaction and gather feedback. Yet survey response rates have been steadily falling across industries. Customers are receiving more surveys than ever, and many feel fatigued by constant requests for feedback. This trend forces businesses to rethink how they collect and act on customer insights.

We’re thrilled to announce that we’ve added three leading marketplaces—Amazon, Walmart, and Target—as ready data sources, making it easier than ever for e-commerce, customer experience, and marketing teams to turn customer feedback into business results with the power of AI!

We’re thrilled to announce that we’ve added three leading marketplaces—Amazon, Walmart, and Target—as ready data sources, making it easier than ever for e-commerce, customer experience, and marketing teams to turn customer feedback into business results with the power of AI!

We’re thrilled to announce that we’ve added three leading marketplaces—Amazon, Walmart, and Target—as ready data sources, making it easier than ever for e-commerce, customer experience, and marketing teams to turn customer feedback into business results with the power of AI!

We’re thrilled to announce that we’ve added three leading marketplaces—Amazon, Walmart, and Target—as ready data sources, making it easier than ever for e-commerce, customer experience, and marketing teams to turn customer feedback into business results with the power of AI!

For customers, this analysis reveals a clear choice: the gap between the best and rest in EMEA digital banking is substantial and likely growing. With the Top 5 achieving exceptional satisfaction on app usability (92%) while delivering superior money transfer experiences and more acceptable fee structures, the quality of your chosen neobank significantly impacts your daily financial experience.

Understanding your customers isn’t just important—it’s essential for survival and growth. For midmarket companies, building an effective Voice of Customer (VoC) program can be the difference between thriving and merely surviving. However, despite the clear benefits, many organizations struggle to implement comprehensive customer feedback systems that deliver actionable insights.

Understanding your customers isn’t just important—it’s essential for survival and growth. For midmarket companies, building an effective Voice of Customer (VoC) program can be the difference between thriving and merely surviving. However, despite the clear benefits, many organizations struggle to implement comprehensive customer feedback systems that deliver actionable insights.

The February 2025 Neobanks oCX Report offers insights into the customer experience landscape across digital banks. While individual rankings tell specific stories, broader patterns emerge when comparing the top-performing neobanks as a group against those struggling to break into the elite tier. or this analysis, we leveraged Observational Customer Experience (oCX), an AI-powered tool that analyzes real-time customer feedback across multiple sources, including reviews, social media posts, complaints, and chat interactions. Unlike traditional surveys, which can introduce biases and incomplete insights, oCX converts unstructured text into a quantifiable metric using advanced AI algorithms.

The February 2025 Neobanks oCX Report offers insights into the customer experience landscape across digital banks. While individual rankings tell specific stories, broader patterns emerge when comparing the top-performing neobanks as a group against those struggling to break into the elite tier. or this analysis, we leveraged Observational Customer Experience (oCX), an AI-powered tool that analyzes real-time customer feedback across multiple sources, including reviews, social media posts, complaints, and chat interactions. Unlike traditional surveys, which can introduce biases and incomplete insights, oCX converts unstructured text into a quantifiable metric using advanced AI algorithms.

Topic analysis is an artificial intelligence technique that automatically identifies and extracts topics or themes from text data. Unlike simple keyword searches, topic analysis understands context and can group related concepts together, even when they use different terminology. For customer experience teams, this means being able to process large volumes of feedback and organize it into actionable categories without manual sorting.