Turn Employee Feedback into Action with a Voice of Employee Platform
Bring together employee signals from surveys, open-ended comments, Slack and Teams conversations, help desk tickets, intranet feedback, and external review sites. Use AI-powered text analytics to uncover the root causes affecting engagement and create actions for the teams responsible.
- 10+ feedback channels
- Topic, sentiment, and intent analysis
- Role-based action tracking
Monitor eNPS, sentiment trends and employee experience performance in a reporting view built for organizational analysis.
Trusted by Customer-Centric Brands
Start with the Questions HR Teams Need Answered
Identify where problems are concentrated, understand why employees feel the way they do, and help the right manager take the right action.
Where are the problems concentrated?
Compare eNPS, sentiment and recurring themes across business units, regions, branches, managers, roles and other organizational levels.
Why do employees think this way?
Use topic discovery and open-ended comment analysis to understand what is driving changes in engagement, onboarding and manager experience.
Which manager should take which action?
Translate insight into ownership with role-based reporting, prioritized drivers, alerts and follow-up actions for responsible leaders.
Make the Most Important Employee Experience Moments Visible
Use the same platform for relationship eNPS, onboarding, manager experience, pulse programs and internal service quality instead of treating each program as a separate reporting project.
Employee Engagement & eNPS
Track advocacy, engagement themes and open-ended feedback across organizational levels.
Onboarding Experience
Measure first-week and first-month experience and identify process, tool and communication friction.
Manager Experience
Understand recurring issues related to trust, recognition, leadership and day-to-day support.
Internal Service Satisfaction
Measure how departments experience the internal services they receive from other functions.
Employee View of Customer Experience
Capture employee observations about customer-facing processes, service friction and journey breakdowns.
Pulse & Ad Hoc Research
Run targeted employee studies when HR needs a fast answer on benefits, change, development or workplace topics.
Voice of Employee Programs in Practice
See how enterprise organizations use Alterna CX to run different employee listening models across HR processes, channels and measurement types.
Used by HR teams across the bank and 10 subsidiaries
- Survey programs delivered through intranet and mobile applications.
- Relationship, transactional and pulse measurements in the same employee listening program.
- A multi-entity model that supports HR teams across the bank and 10 subsidiaries.
Employee listening focused on critical HR processes
- Measurement programs designed around critical HR processes.
- Instant pulse surveys delivered through the internal portal and mobile application.
- Employee engagement analysis supported by text analytics.
Core Capabilities for Employee Experience Management
Bring employee signals together, protect sensitive information, understand what is changing, and connect every insight to a clear next action.
Track Employee Experience in Real Time
- ✓Pulse surveys: Run eNPS, engagement, Likert-scale, and open-ended surveys at the cadence that fits each employee journey.
- ✓Real-time visibility: Track participation, score changes, and emerging themes while feedback is still arriving.
- ✓10+ channels: Reach employees through email, SMS, in-app, web, kiosk, QR, WhatsApp, Slack, and Teams.
How supported do you feel by your manager this week?
Connect Feedback to the Organizational Context Around It
- ✓External sources: Bring Glassdoor and Indeed reviews together with internal employee feedback.
- ✓One normalized hub: Analyze collaboration tools, help desk, intranet, surveys, and review sites through the same topic and sentiment framework.
Mask Personal Information Before Analysis
- ✓Automatic masking: Detect and mask names, emails, phone numbers, employee IDs, and other personal details before analysis.
- ✓Analysis-ready text: Preserve topics, sentiment, and intent while removing unnecessary personal identifiers.
Personal identifiers are masked while the feedback text stays usable for employee experience analysis.
See the Root Causes Behind the Scores
- ✓HR-specialized AI: Classify comments across leadership, workload, growth, recognition, inclusion, and tools.
- ✓Driver analytics: Measure which themes affect engagement by role, function, location, tenure, and journey stage.
- ✓Insight Miner: Move from a KPI to its themes and supporting employee comments in a few steps.
Move from Employee Comments to Prioritized Drivers
Explore recurring topics in employee comments, then simulate which drivers are likely to have the strongest effect on the employee experience.
See recurring themes, sentiment and the employee comments behind each topic.
Compare current and predicted outcomes to prioritize which employee-experience drivers deserve action first.
Route Insights to the Right Teams
- ✓Role-based dashboards: Provide permission-aware results from company level down to teams and managers.
- ✓Close the loop: Create tasks, assign ownership, and track whether the action changed employee experience.
- ✓Alerts: Deliver spikes in critical themes and culture risks through Slack or Teams.
Review shift coverage for the Support team
Negative workload feedback increased by 18% in the last four weeks, concentrated among employees with less than one year of tenure.
Work with Your Existing Technology Ecosystem
- ✓Ready integrations: Connect employee signals and actions with Slack, Microsoft Teams, Zendesk, and other systems.
- ✓Flexible data exchange: Use APIs, webhooks, and exports to connect insights with reporting and workflow tools.
See Results at the Organizational Level Where Action Happens
Report results by company, business unit, region, branch, manager, role and other organizational levels. Give HR and leaders the right view without turning the program into a manual reporting operation.
- Multi-level dashboards: Compare eNPS, sentiment, topics and comments across organizational levels.
- Self-service reporting: Build and share role-specific reports without depending on a technical team for every change.
- Anonymous and governed views: Combine organizational reporting with access rules and privacy controls.
Organize employee topics, comments and sentiment into dashboards that can be aligned with reporting hierarchies and manager scopes.
Business Outcomes You Can Drive with Employee Experience Management
Connect Voice of Employee analytics to goals for engagement, manager effectiveness, operational efficiency, and employer brand.
Engagement and Retention
- Identify the primary drivers of engagement from employees' own comments.
- Surface attrition risks through early-warning signals and targeted actions.
Manager Effectiveness and Culture
- Give managers role-based dashboards tied to their teams and objectives.
- Create playbooks that help teams act on feedback.
Operational Efficiency
- Reduce time to insight with prioritized themes and alerts.
- Find root causes of recurring HR issues by location and function.
Employer Brand and Hiring
- Compare external reviews with internal employee signals.
- Track improvements to onboarding, manager training, and benefits communication.
Support the Employee Listening Program, Not Only the Software
HR teams also need to define measurement cadence, organization and access rules, reporting responsibilities and how managers will use the results. Alterna CX combines platform capability with support for building and operating the program.
Run surveys, reporting and analysis without creating unnecessary technical dependency.
Use models that help turn employee language into actionable insight.
Start from a ready product and keep additional IT effort lower than a custom build.
Operate on a platform designed for organizations that need scale, governance and reliable reporting.
Connect APIs and existing systems so the VoE program can work with the current HR technology environment.
Work with experts who help identify program risks, define operating rules and improve adoption by leaders.
Voice of Employee Platform FAQs
What does a Voice of Employee platform do?
It brings employee feedback from multiple sources into one place, analyzes open-ended comments, and helps teams turn root causes into action.
Which HR data and digital employee signals can be analyzed?
HR data can include department, role, tenure, manager, location and other organizational attributes. Digital signals can include surveys, eNPS comments, onboarding feedback, internal service feedback, intranet or employee-app comments, HR ticket notes, Slack, Teams, Glassdoor, Indeed and similar employee feedback sources.
How are employee comments analyzed?
Comments can be classified by topic, sentiment, and intent, then compared by team, role, location, tenure, or journey stage.
Can eNPS and open-ended feedback be used together?
Yes. eNPS shows the direction, while open-ended comments explain why the score increased or decreased.
How does the platform support employee engagement?
It makes issues such as manager communication, workload, career development, recognition, and tool gaps visible so teams can create targeted actions.
How is personal information handled?
Personal information can be masked before analysis, while aggregated results, minimum group sizes and role-based access help teams work with employee feedback responsibly.
What implementation and Customer Success support is available?
Alterna CX can support program setup, measurement cadence, survey design, organizational reporting, access rules and ongoing optimization so HR teams can operationalize the program without building the entire operating model alone.
See How Voice of Employee Analytics Works Across Your Organization
Get a walkthrough built around your employee listening programs, organizational structure and reporting needs. See how Alterna CX can connect feedback, analysis, governance and manager action in one environment.
Review eNPS, onboarding, manager experience, internal service quality and other employee feedback use cases.
Explore organizational levels, manager views, permissions, anonymity and privacy requirements.
See topic discovery, driver analysis, alerts and follow-up workflows in the context of your HR program.
See Alterna CX Voice of Employee in Action
Tell us about your current employee feedback program and what you want HR leaders and managers to understand or improve.
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