Turn Employee Feedback into Action with a Voice of Employee Platform
Bring together employee signals from surveys, open-ended comments, Slack and Teams conversations, help desk tickets, intranet feedback, and external review sites. Use AI-powered text analytics to uncover the root causes affecting engagement and create actions for the teams responsible.
- 10+ feedback channels
- Topic, sentiment, and intent analysis
- Role-based action tracking
Employee Voice Overview
Track employee feedback by topic, sentiment, and team.
Sentiment distribution
Top themes
Trusted by Customer-Centric Brands
From Employee Feedback to Measurable Action in Four Steps
Bring signals together, identify root causes, prioritize what matters, and close the employee feedback loop.
Listen
Continuously collect employee feedback from surveys, open-ended comments, and digital touchpoints.
Unify
Bring data into one hub and organize it by employee journey, team, role, and location.
Analyze
Analyze topics, sentiment, and intent to reveal the root causes behind engagement scores.
Act
Route critical issues to responsible teams, track tasks, and measure change again.
Core Capabilities for Employee Experience Management
Bring employee signals together, protect sensitive information, understand what is changing, and connect every insight to a clear next action.
Track Employee Experience in Real Time
- ✓Pulse surveys: Run eNPS, engagement, Likert-scale, and open-ended surveys at the cadence that fits each employee journey.
- ✓Real-time visibility: Track participation, score changes, and emerging themes while feedback is still arriving.
- ✓10+ channels: Reach employees through email, SMS, in-app, web, kiosk, QR, WhatsApp, Slack, and Teams.
How supported do you feel by your manager this week?
Listen Beyond Surveys
- ✓External sources: Bring Glassdoor and Indeed reviews together with internal employee feedback.
- ✓One normalized hub: Analyze collaboration tools, help desk, intranet, surveys, and review sites through the same topic and sentiment framework.
Reviews synchronized
Reviews synchronizedMask Personal Information Before Analysis
- ✓Automatic masking: Detect and mask names, emails, phone numbers, employee IDs, and other personal details before analysis.
- ✓Analysis-ready text: Preserve topics, sentiment, and intent while removing unnecessary personal identifiers.
My manager, Jordan Lee, asked me to contact jordan.lee@example.com or call +1 555 0182 about the workload issue.
My manager, [NAME], asked me to contact [EMAIL] or call [PHONE] about the workload issue.
See the Root Causes Behind the Scores
- ✓HR-specialized AI: Classify comments across leadership, workload, growth, recognition, inclusion, and tools.
- ✓Driver analytics: Measure which themes affect engagement by role, function, location, tenure, and journey stage.
- ✓Insight Miner: Move from a KPI to its themes and supporting employee comments in a few steps.
Route Insights to the Right Teams
- ✓Role-based dashboards: Provide permission-aware results from company level down to teams and managers.
- ✓Close the loop: Create tasks, assign ownership, and track whether the action changed employee experience.
- ✓Alerts: Deliver spikes in critical themes and culture risks through Slack or Teams.
Review shift coverage for the Support team
Negative workload feedback increased by 18% in the last four weeks, concentrated among employees with less than one year of tenure.
Work with Your Existing Technology Ecosystem
- ✓Ready integrations: Connect employee signals and actions with Slack, Microsoft Teams, Zendesk, and other systems.
- ✓Flexible data exchange: Use APIs, webhooks, and exports to connect insights with reporting and workflow tools.
Slack
ZendeskUnderstand How Employee Sentiment Changes Over Time
Move beyond a single engagement score. Track positive, neutral, and negative sentiment across teams, locations, roles, and journey stages, then connect each change to the themes driving it.
- Detect shifts early: Spot negative sentiment increases before they become recurring engagement or retention problems.
- Compare meaningful segments: Understand how sentiment differs by team, manager, location, role, tenure, or journey stage.
- Link sentiment to causes: See the topics and employee comments behind every movement.
Business Outcomes You Can Drive with Employee Experience Management
Connect Voice of Employee analytics to goals for engagement, manager effectiveness, operational efficiency, and employer brand.
Engagement and Retention
- Identify the primary drivers of engagement from employees' own comments.
- Surface attrition risks through early-warning signals and targeted actions.
Manager Effectiveness and Culture
- Give managers role-based dashboards tied to their teams and objectives.
- Create playbooks that help teams act on feedback.
Operational Efficiency
- Reduce time to insight with prioritized themes and alerts.
- Find root causes of recurring HR issues by location and function.
Employer Brand and Hiring
- Compare external reviews with internal employee signals.
- Track improvements to onboarding, manager training, and benefits communication.
Make the Most Critical Moments in the Employee Journey Visible
Understand specific problems and improvement opportunities across the employee journey, not only annual engagement scores.
Onboarding Experience
Identify process, tool, and communication issues during the first weeks.
Employee Engagement
See which themes and emotions have the greatest impact by team.
Manager Effectiveness
Analyze recurring issues in trust, recognition, and communication.
Retention Risks
Identify early signals related to workload, growth, and fairness.
Organizational Change
Track expectations related to transformation and new ways of working.
Offboarding Insights
Identify recurring root causes before and while employees leave.
Voice of Employee Platform FAQs
What does a Voice of Employee platform do?
It brings employee feedback from multiple sources into one place, analyzes open-ended comments, and helps teams turn root causes into action.
Which data sources can be analyzed?
Surveys, eNPS comments, Slack, Teams, help desk tickets, intranet feedback, Glassdoor, Indeed, and other employee signals can be analyzed.
How are employee comments analyzed?
Comments can be classified by topic, sentiment, and intent, then compared by team, role, location, tenure, or journey stage.
Can eNPS and open-ended feedback be used together?
Yes. eNPS shows the direction, while open-ended comments explain why the score increased or decreased.
How does the platform support employee engagement?
It makes issues such as manager communication, workload, career development, recognition, and tool gaps visible so teams can create targeted actions.
How is personal information handled?
Personal information can be masked before analysis, while aggregated results, minimum group sizes, and role-based access help teams work with employee feedback responsibly.
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