Voice of Employee 

Improving Employee Engagement

With the increasing influence of agile in the way of working of organizations, it is more critical today to improve employee engagement as a lever for higher productivity and retention of key talent.  


Why VoE?

Retention of Key Talent: Track and identify the key moments of each employee journey from recruitment and onboarding to separation.

Higher Productivity – Pulse measurement to increase with faster and frequent feedback

Ensure Happiness of Customer – Excel in customer experience through engaged employees

Key Features of Alterna CX

Measure and Improve Employee Journey

  • Focus on journeys and personas

  • Deploy in natural habitat – integrated to existing platforms already used by employees 

  • Employee journey specific: recruitment, onboarding, promotion

Act Fast and Frequent with Pulse

  • Increase check-points for engagement

  • Measure not only performance but also how employees are reflecting upon company events, announcements, organizational changes

Learn Continuously from leveraging employee text feedback

  • Meaningful and actionable classification of topics 

  • Understand which factors impact engagement scores continuously 
  • Track engagement drivers by department, team, and employee groups 

Monitor and Take Action through a real-time process to initiate proactive employee retention

  • Track trends and highlights across the organization from a single place 

  • Apply text analytics in real-time to detect alert situations such as intent to leave for a high performing talent 

Related Resources


Understanding and Measuring Employee Engagement

What are the issues companies face today – or issues they don’t know that they are facing! – in understanding the realities of employee engagement?

Blog Post

Improving Employee Engagement by Listening to VoE

It is much more critical today to improve employee engagement as a lever for higher productivity, for retention of key talent and ensure the realization of the happiness of customers! 


Engaging Employees for CX Success

How to create engaged employees who will “go the extra mile” at their own choice through a customer-centric culture?




See Alterna CX in action

Contact us to learn how Alterna CX can help you improve Employee Engagement