Responsive Header
Book a Demo
Voice of Employee Section

Voice of the Employee

Employee signals live in many places: pulse surveys, Slack/Teams, help-desk tickets, intranet forums, and external sites like Glassdoor and Indeed. The challenge isn't collecting more comments; it's finding what truly drives engagement and turning those insights into actions that improve retention, productivity, and hiring, while protecting anonymity and trust.

Learn More Book a Demo
Employee Text Reporting Dashboard
Business Outcomes Section

Business outcomes

Engagement & retention

Identify the top drivers of engagement (e.g., leadership, workload, growth, recognition, tooling) with HR-trained AI.
Reduce regrettable attrition via early-warning signals and targeted save-actions.

Manager effectiveness & culture

Give managers role-based dashboards and nudges tied to their teams and goals.
Provide best-practice playbooks and 1:1 templates that close the loop quickly.

Operational efficiency & time-to-action

Cut time-to-insight from weeks to hours with auto-prioritized themes and alerts.
Eliminate repeat HR tickets by fixing root causes across locations and functions.

Employer brand & hiring

Monitor external sentiment (Glassdoor, Indeed) alongside internal signals to spot image gaps and recruiting friction.
Track improvements as fixes roll out (e.g., onboarding, manager training, benefits comms).
Key Capabilities - Voice of Employee

Key capabilities

Powered by Alterna CX technology

Collect & Measure

Pulse surveys for fast "pulse checks" with smart cadences (weekly/biweekly/quarterly) and metric-agnostic items (eNPS, engagement index, Likert, free-text), designed to maximize response rates.
Multi-channel reach (10+): email, SMS, in-app, web, kiosk/QR, WhatsApp, Slack/Teams apps—designed to maximize response rates.
Employee Journey Dashboard
Employee Survey Mockup

Signal Ingestion

Signal ingestion: internal public channels (Slack/Teams, intranet/forums, service desk) and external reviews (Glassdoor, Indeed) into one normalized hub.
Privacy & trust controls: anonymity, PII masking for sensitive data, and external review anonymity.

Understand & Prioritize

HR-specialized models (industry-tuned) for categorization, sentiment, intent, and driver detection aligned to engagement themes (leadership, workload, growth, rewards, inclusion, tooling, policies).
Driver analytics: quantify which themes move engagement/retention by role, function, site, and tenure; surface the smallest set of high-impact fixes.
Insight Miner: executive-grade summaries with evidence links and confidence; drill from KPI → theme → verbatim in two clicks.
Employee Text Reporting Dashboard
Employee Retention Alert

Act, Visualize & Automate

Role-based dashboards that sync to your org hierarchy (company → BU → region → site-manager) with permission-aware drill-downs and roll-ups.
Best-practice reporting templates: journey-level tracking (recruit → onboard → grow → BU) and channel-level tracking (Slack/Teams, help-desk, intranet, surveys).
AI close-the-loop orchestration from any signal (not limited to survey scores): auto-create tasks, and outcome tracking.
Alerts & nudges: cultural breaches, anomaly spikes, delivered to managers in Teams/Slack.

Connect, Secure & Support

Enterprise-grade integrations & security: ready Teams, Slack, Salesforce, Zendesk + custom integrations via APIs/webhooks. SSO/SCIM, permissions, audit trails, and data governance included.
BI & data operability: APIs/exports to internal systems.
Change adoption: enablement, and value reviews to accelerate time-to-value.
Personalized Demo Section

Get a Personalized Demo with Your Data!

Join category‑leading companies and start driving growth, reducing churn, and building loyalty with Alterna's AI technology!

Assess Your oCX Score

Gain insights into your company's oCX score and compare it with those of your competitors.

Identify Areas for Improvement

Discover the specific areas where your company struggles and uncover opportunities for growth.

Improve Brand Perception

Use insights to strengthen your brand's reputation and increase positive customer sentiment.

See Alterna CX In Action

By submitting, you agree to Alterna's privacy policy and agree to receive emails from Alterna CX. You can opt out anytime.