Improving Employee Engagement
With the increasing influence of agile in the way of working of organizations, it is more critical today to improve employee engagement as a lever for higher productivity and retention of key talent.
Retention of Key Talent: Track and identify the key moments of each employee journey from recruitment and onboarding to separation.
Higher Productivity – Pulse measurement to increase with faster and frequent feedback
Ensure Happiness of Customer – Excel in customer experience through engaged employees
Key Features of Alterna CX
Measure and Improve Employee Journey
Focus on journeys and personas
Deploy in natural habitat – integrated to existing platforms already used by employees
Employee journey specific: recruitment, onboarding, promotion
Act Fast and Frequent with Pulse
Increase check-points for engagement
Measure not only performance but also how employees are reflecting upon company events, announcements, organizational changes
Learn Continuously from leveraging employee text feedback
Meaningful and actionable classification of topics
- Understand which factors impact engagement scores continuously
- Track engagement drivers by department, team, and employee groups
Monitor and Take Action through a real-time process to initiate proactive employee retention
Track trends and highlights across the organization from a single place
- Apply text analytics in real-time to detect alert situations such as intent to leave for a high performing talent
Loads of valuable signals can tell a company what a customer feels about their customer experience, or the extent to which the customer has been highly successful with the company’s product or service, or even how efficient the company’s website is in providing information and access.
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Seeing is believing
Learn how to apply AI to analyze all the various CX ”signals” generated by your customers via surveys, text, complaints, social media, and other interactions. Discover how to quickly identify and flag the most important problems and opportunities, and then better prioritize your investments.