Consumer Perspectives Reports

Our Consumer Perspectives Series aims to unveil key insights and emerging trends in customer experience across the online food delivery, marketplace, and fintech sectors. Explore our reports to gain valuable insights into these dynamic industries and discover what drives exceptional customer experiences.

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Consumer Perspectives: Top Online Food Delivery Brands

  • AI based analysis of 350,000 customer reviews in 2023 of top 80 brands in the world including DoorDash, Uber Eats, Just Eat and Grab
  • Leaderboards across service quality, ease of use and delivery time
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Consumer Perspectives: Top Online Marketplace Brands

  • Discover how cultural influences shape customer satisfaction and identify the key factors that have the most impact on customer ratings.
  • Introduction of oCX: an objective metric to quantify customer reviews
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Consumer Perspectives: Best Fintech Apps

  • Gain insights on global fintech user sentiments through our analysis of over 500,000 reviews in 2023
  • Discover front runners in customer experience and what it takes to be a top fintech brand