Explore the Factors Driving Growth in Food Delivery
- The top customer requests in the food delivery sector include the enhancement of rewards programs and a variety of payment options. Meanwhile, meal kit users prioritize meal customization and delivery options. Our subcategory-level analysis provides further insights into user sentiments and themes.
- The top brands in our leaderboard had 117% more positive reviews in App Usability and 90% more positive feedback around Service Quality compared to the rest of the brands. Find out how leading food delivery brands stand apart from the rest.
oCX Rankings: Leaderboard of Customer-Centric Brands
Click on the scores to dive into the customized pages for each app in the top 10 and discover what sets them apart!
1
Thrive Market
2
Beyond Menu
3
Total Wine
4
Jersey Mike’s
5
Domino’s
6
Vivino
7
Starbucks
8
Factor_
9
Panda Express
10
Chick-fil-A
Food Delivery oCX Report
Spring 2024
As the growth rate of the food delivery industry slows, the competition to acquire and retain customers intensifies. To gain an edge, it’s crucial to understand and swiftly respond to customer needs. In the Spring edition of our Food Delivery Industry report, we analyzed the customer needs across 75 food delivery brands, including industry giants like Uber Eats, DoorDash, Grubhub, Domino’s, and Starbucks.
oCX Rankings
Thrive Market
Beyond Menu
Total Wine
Jersey Mike’s
Domino’s
Vivino
Starbucks
Factor_
Panda Express
Chick-fil-A
About oCX Score
oCX, or Observational Customer Experience, is a unique metric we’ve developed to gauge the quality of customer experience. Unlike traditional survey-based metrics, oCX is derived from actual written feedback, providing a richer and more authentic reflection of the customer’s perspective. Using advanced AI techniques, we assign numerical scores to customer reviews, allowing us to accurately assess the overall customer experience across various channels, from surveys to social media comments and reviews.
