Take control of your experience data
End-to-end platform with sophisticated dashboards and self-service reporting enables experience professionals to capture and collect all data, analyze insights automatically with full suite NLP text analytics, assign tasks, and take action under one roof.
Capture and continuously collect all experience data
- Unleash the power of 85+ customer review sites
- Understand all conversations across platforms and devices, whether its surveys, reviews, web sites
- Collect transaction-based and personalized experience data to track and measure experience quality in real-time across journeys
- Design surveys with our easy to use survey interface, with pre-built survey templates and questions
- Create smart flows based on your need, select your audience, and build your invitation
- Collect feedback anytime from anyone at scale – allowing you to act fast and run tests on specific segments and implement quick improvements
Leverage machine learning based text analytics
- Ready to use topic models for VoC and VoE programs
- Create or change existing topics based on your needs to adapt to changing business conditions
- Leverage CX impact analytics to identify the effects that drive the increase or decrease in NPS or eNPS
- Predict emotions such as happiness, confusion, anger, and delight across different journeys and transactions
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Analyze experience with customized and role-based dashboards
- Leverage self-service reporting for measuring, reporting, analysis or taking action without any dependency
- Track performance at each level through role-based dashboards
- Use advanced filters to create customized reports based on your needs
Take systematic action for experience improvements
- Trigger alerts from satisfaction surveys or conversations in an open-ended text
- Automated improvement tasks assignment, tracking, and closure
- Track trends and highlights across customers from a single place
- Apply text analytics in real-time to detect alert situations that can lead to churn
Flexible implementation
- Enable better communication between teams with customized integrations
- Better data management through automated validation and cleansing of data to eliminate hassle and overload for the IT team
- Leverage real-time data sharing across the organization through standard APIs
- Flexible deployment based on your need, either on-prem or on cloud
Enterprise-grade security measures
- Enterprise-grade data protection at every layer to control data access and across the platform
- Access controls across the platform to authenticate what information is available to each employee with fine administration and authorization tools
- Security measures at field-level data encryption at SSL data transfer
- Supporting industry based regulatory compliance and data protection regulations
Leading enterprises reach their experience management goals with Alterna Experience Management
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Seeing is believing
Learn how to apply AI to analyze all the various CX ”signals” generated by your customers via surveys, text, complaints, social media, and other interactions. Discover how to quickly identify and flag the most important problems and opportunities, and then better prioritize your investments.