NPS Calculator & Industry Benchmarks
Calculate your Net Promoter Score instantly and compare it against 2025 industry standards
Calculate Your NPS
Enter the number of responses in each category
Score 9-10
Score 7-8
Score 0-6
Your NPS Score
-
Total Responses:
0
Promoters %:
0%
Detractors %:
0%
2025 Industry Benchmarks
Compare your score against industry averages from leading research (Retently, Survicate, QuestionPro, 2025)
Manufacturing
65
B2B
Technology & Services
66
B2B
Agency & Consulting
59
B2B
Software (B2B)
29
B2B
Cloud & Hosting
37
B2B
Internet Software & Services
16
B2B
Healthcare
53
B2C
E-commerce
59
B2C
Retail
45
B2C
Hotel & Hospitality
44
B2C
Banking & Credit Unions
41
B2C
Automotive
41
B2C
Airlines
33
B2C
Insurance
23
B2C
Telecommunications
31
B2C
Financial Services
42
B2C
Understanding Your NPS Score
70 - 100
Excellent
World-class customer loyalty. Your customers are your strongest advocates.
50 - 69
Good
Strong performance with room for improvement. Focus on converting passives.
30 - 49
Average
Decent loyalty but needs attention. Address detractor feedback.
0 - 29
Needs Improvement
Significant work required. Prioritize understanding customer pain points.
Below 0
Critical
Urgent action needed. More detractors than promoters indicates serious issues.
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