Take Control of your Experience Data.

Act on Drivers of Satisfaction with Alterna CX

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Alterna CX solution helps companies manage CX and get better results.

See all CX data in Single Platform

Understand experiences whether its surveys, reviews or chats in a single place

Make Smarter Decisions

Get insights on drivers of experience or NPS from customer comments and scores with ready AI models

Improve CX everyday

Close-the-loop with employees and customers through automated flows

 

HERE’S WHAT OUR CUSTOMERS SAY ABOUT US

“ML-based text analytics and sentiment analytics algorithms run for open-ended feedback. We can now identify the root cause for satisfaction and dissatisfaction almost in real-time. We can also observe trends at each touchpoint and topics and take real-time action.”

Ebru Darip – Chief Marketing and Digital Officer, Koçtaş

ALTERNA EXPERIENCE MANAGEMENT

Take control of your experience data

Driver Analytics

Understand what drives NPS and other key CX metric with AI

Text Analytics

Take control of all text based experience data

Insight Center

Analyze all Voice of Customer data from a single screen

CX What-if Analysis

Simulate impact of improvements on future NPS scores

Get Started

Live Demo

Our experts explain you the Alterna CX
platform on a call.

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CX Pilot

Apply for a free pilot and
start immediately.

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