Take Control of your Experience Data.
Act on Drivers of Satisfaction with Alterna CX
Alterna CX solution helps companies manage CX and get better results.
See all CX data in Single Platform
Understand experiences whether its surveys, reviews or chats in a single place
Make Smarter Decisions
Get insights on drivers of experience or NPS from customer comments and scores with ready AI models
Improve CX everyday
Close-the-loop with employees and customers through automated flows
HERE’S WHAT OUR CUSTOMERS SAY ABOUT US
“ML-based text analytics and sentiment analytics algorithms run for open-ended feedback. We can now identify the root cause for satisfaction and dissatisfaction almost in real-time. We can also observe trends at each touchpoint and topics and take real-time action.”
Ebru Darip – Chief Marketing and Digital Officer, Koçtaş
ALTERNA EXPERIENCE MANAGEMENT
Take control of your experience data
Driver Analytics
Understand what drives NPS and other key CX metric with AI
Text Analytics
Take control of all text based experience data
Insight Center
Analyze all Voice of Customer data from a single screen
CX What-if Analysis
Simulate impact of improvements on future NPS scores
Get Started
Live Demo
Our experts explain you the Alterna CX
platform on a call.
Get Started
CX Pilot
Apply for a free pilot and
start immediately.