Customer experience insights in hours, business results in weeks
Unify all customer feedback signals and turn them into prioritized actions that improve NPS, conversion, and retention without heavy IT.
Trusted By World's Leading Customer-Centric Brands
You're likely facing:
Surveys alone can miss up to 80% of signals in reviews, social, chats, and tickets, creating blind spots that undermine confident action.
Rigid platforms, long integrations, and heavy technical dependencies delay learning what customers say, wasting time, resources, and budget.
Generic AI that only tags feedback adds steps; teams struggle to quantify text, track true trends, and prioritize, leading to missed revenue, retention, and CX gains.
How we turn dispersed feedback into high-impact actionable insights
The Alterna CX Difference
Capture the full voice of the customer
Alterna CX uses surveys as well as 100+ ready sources including reviews, social, chats, and support tickets so you don't miss critical signals.
Turn qualitative into quantified, prioritized actions
Our AI surfaces top experience drivers, quantifies any qualitative text with the oCX (0–10), and ranks what to do next for churn, NPS and conversion
Time-to-value: insights in hours, live in days
Prebuilt connectors and best practice templates deliver first dashboards and customized AI generated insights in hours so ROI lands within weeks.
Simplify workloads for your tech team from day one
Admin-friendly setup with no custom code, minimal data work, governance built in.
oCX Reports
With oCX reports, we aim to unveil key insights and emerging trends in customer experience across different industries and regions. Explore our reports to gain valuable insights into these dynamic industries and discover what drives customer experiences.
US Neobanks oCX Report February 2025
Comprehensive analysis of over 40 digital banks with 130,000+ customer reviews, comparing neo vs traditional banks and breaking down major players in the evolving financial landscape.
South Africa Everyday Apps oCX Report April 2025
Featuring 40+ South African apps across finance, communication, delivery, and retail sectors with 210,000+ customer reviews analyzed from February 2024 to March 2025.
EMEA Neobanks oCX Report May 2025
Analysis of 40 neobank apps across the EMEA region with 130,000+ customer reviews, featuring performance insights and key trends with top performers like Starling Bank, M-Pesa, and Kuda.
Read Our Latest Success Story
How Ayoba Unified Customer Feedback Across 15+ African Markets
Discover how Ayoba, one of Africa's fastest-growing digital platforms, leveraged Alterna CX to drive product growth and significantly increase user retention across multiple markets.
Get a Personalized Demo with Your Data!
Join category‑leading companies and start driving growth, reducing churn, and building loyalty with Alterna's AI technology!
Gain insights into your company's oCX score and compare it with those of your competitors.
Discover the specific areas where your company struggles and uncover opportunities for growth.
Use insights to strengthen your brand's reputation and increase positive customer sentiment.
See Alterna CX In Action
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