Alterna CX Received an Honorable Mention in Gartner’s Magic Quadrant for Voice of the Customer

Dec 9, 2020

We are thrilled to announce that Alterna CX has received an Honorable Mention in Gartner’s Magic Quadrant for Voice of the Customer 2020.

According to the report, more than 1000 vendors offer some form of feedback capability, and Gartner identified only 30 leading the way, based on their vision and technology. Alterna CX, is proudly included within the top 30 voice of customer solutions.

According to Gartner, “A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors.” *

Poyraz Ozkan, Co-Founder, Alterna CX, remarked, “we believe the inclusion of Alterna CX as an Honorable Mention is the recognition of the progress and the impact we are making within the industry.”

Alterna CX continues to improve experience analytics and machine learning for its customers to excel in their decision making processes that influence better business outcomes.

If you would like to learn more about how Alterna CX can improve your business outcomes, you can get in touch by leaving your information below, and we will contact you to schedule a meeting. 

Gartner “Magic Quadrant for Voice of the Customer,” Jim Davies, Ed Thompson, 30 November 2020

*https://www.gartner.com/en/research/methodologies/magic-quadrants-research

 

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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