Transforming Customer Experience Across Industries
Leading enterprises trust Alterna CX to revolutionize their customer experience strategies. From real-time sentiment analysis to actionable insights, discover how our platform drives measurable improvements in customer satisfaction and business growth.
Trusted By World's Leading Customer-Centric Brands
What Our Customers Say About Us
Real experiences from industry leaders who trust Alterna CX to transform their customer experience
Alterna CX enabled us to identify the root causes of satisfaction and dissatisfaction almost in real time. We can also observe trends at each touchpoint and take real-time action.
Alterna CX allowed us to personalize the in-store experience for everyone, from sneakerheads to impulse buyers. We unified structured and unstructured feedback. Moreover, we decreased top customer issues by 20% and increased NPS by 24 pts.
Before implementing an action, we can predict how it will impact NPS. Our stores can clearly identify the areas they need to improve and take the right actions to achieve their targets.
When analyzing customer feedback, we see that in manual evaluations, different people can interpret the same comment in different ways. This can lead to inconsistencies and errors in the process. With Alterna, we can make this process much more standardized and objective. Especially on the sentiment analysis side, we are able to analyze customer comments far more accurately and consistently.
We have reached a point where we can clearly understand the financial impact of customer experience. We can now see how the lifetime value of a customer who has a good experience differs from one who has a poor experience, and act accordingly. Being able to generate these insights much faster with AI significantly makes the job of CX professionals easier.
Success Stories That Drive Results
Discover how leading brands across industries have transformed their customer experience with Alterna CX
Europe's Leading Bank Manages CX Proactively
Akbank, one of the leading banks in Europe, partnered with Alterna CX to proactively manage customer experience across multiple touchpoints and drive continuous improvement.
Successful Collaboration with Carrefour
The importance of transforming many open-ended comments from customers into actionable insights. Carrefour successfully implemented Alterna CX's advanced text analytics to personalize in-store experiences and significantly improve customer satisfaction metrics.
Turkey's Leading E-Commerce Platform Achieves Market Leadership
Hepsiburada leveraged Alterna CX's advanced NLP-based analytics to analyze 2M+ daily orders and customer experiences, achieving 89% accuracy in automated feedback classification and becoming Turkey's most recommended e-commerce platform.
Decreasing Customer Complaints by 20+ Points
Aksigorta, part of the Ageas Group, offers a vast variety of products ranging from health to earthquake insurance. Partnered with Alterna CX since 2021, they achieved remarkable NPS improvements by effectively reducing customer complaints.
Retailer with 1,500 Stores Utilizes ML-Based Analytics
Koçtaş is the number one home improvement retailer in Europe. The company increased its Net Promoter Score by 60% in nine months and boosted its customer-centric culture.
Innovative Insurer Improves 3rd Party Ecosystem
Sompo Sigorta processes transactions from Claims, 3rd parties, and Call Center operations, sending NPS surveys to customers based on specific transactions across 15+ touchpoints within 24 hours.
Africa's Leading Platform Scales Growth with Data-Driven Insights
Ayoba partnered with Alterna CX to unify feedback from all digital channels and apply AI models tailored to African languages and context, turning scattered feedback into clear, actionable insights across 15+ markets.
Bancassurer Becomes More Customer-Centric
In alignment with customer journeys and company structure, Eureko partnered with Alterna CX to revise their CX program, measuring real-time customer experience across seven touchpoints.
India's Top Online Broker Uplifts NPS 30+ Points
Sharekhan, by BNP Paribas, is one of the first brokers to offer online trading in India. Since partnering with Alterna CX in 2018, they decreased first response time by 70% and closed the loop with 96% of NPS detractors.