Transforming Customer Experience Across Industries
Leading enterprises rely on Alterna CX to measure, understand and improve customer experience. From real-time feedback analytics to prioritized actions, see how our platform drives measurable improvements in customer satisfaction and business results.
Trusted By World's Leading
Customer-Centric Brands
With Alterna CX, we accelerated what had been a highly manual customer experience measurement process. We can now analyze customer experiences in real time, access results quickly, identify opportunities, and make customer experience visible across the entire organization, helping teams reach faster and more accurate results.Watch Video Testimonial
Alterna CX allowed us to personalize the in-store experience for everyone, from sneakerheads to impulse buyers. We unified structured and unstructured feedback. Moreover, we decreased top customer issues by 20% and increased NPS by 24 pts.
Before implementing an action, we can predict how it will impact NPS. Our stores can clearly identify the areas they need to improve and take the right actions to achieve their targets.
When analyzing customer feedback, we see that in manual evaluations, different people can interpret the same comment in different ways. This can lead to inconsistencies and errors in the process. With Alterna, we can make this process much more standardized and objective. Especially on the sentiment analysis side, we are able to analyze customer comments far more accurately and consistently.
We have reached a point where we can clearly understand the financial impact of customer experience. We can now see how the lifetime value of a customer who has a good experience differs from one who has a poor experience, and act accordingly. Being able to generate these insights much faster with AI significantly makes the job of CX professionals easier.Watch How One Change Increased Hepsiburada’s NPS by 10 Points
Success Stories That Drive Results
Discover how leading brands across industries have transformed their customer experience with Alterna CX.
How Akbank Manages Customer Experience Proactively Across Every Channel
Akbank uses Alterna CX to run transactional NPS across its branches, contact center, internet banking and mobile banking, combine survey and social media feedback, and deliver real-time insights and alerts to teams across the bank.
How CarrefourSA Turns Customer Feedback Into Faster Action Across Its Stores
CarrefourSA uses Alterna CX to unify feedback from five Voice of Customer channels, analyze more than 4 million customer signals every month and apply predictive analytics to pinpoint the issues that matter most to shoppers.
How Hepsiburada Scales Customer Feedback Analytics Across Millions of Orders
Hepsiburada uses Alterna CX to classify customer feedback across millions of orders with 89% accuracy, alert teams instantly through Slack and connect customer experience to financial impact through customer lifetime value.
How Aksigorta Lifted NPS by 20+ Points in a Couple of Months
Aksigorta uses Alterna CX to collect real-time digital NPS across the customer journey, give its complaint management team timely feedback and power a cross-functional NPS squad for its agency journey.
How Albaraka Türk Turned Customer Feedback Into Record Credit Card Growth
Albaraka Türk used AI-powered Voice of Customer analytics to understand why customers were cancelling their credit cards, turn those insights into targeted campaigns and deliver its strongest year of credit card growth.
How Atasun Optik Makes Store and Employee-Level NPS More Actionable
Atasun Optik uses Alterna CX to measure customer experience at store and employee level, improve visibility across the organization and help teams act on customer feedback more quickly.
How Koçtaş Drove a 60% NPS Improvement Across Its Omnichannel Journey
Koçtaş launched an omnichannel NPS program in under a month, used AI-powered text analytics to find root causes almost in real time and paired it with a "Customer First" culture program, improving NPS by 60% within nine months.
How Sompo Sigorta Measures CX Across Claims, Call Center and Third Parties
Sompo Sigorta runs transactional NPS across claims, third-party and call center operations, surveying customers within 24 hours of each interaction and tracking the CX performance of thousands of third parties in real time.
How Ayoba Unifies Multilingual Customer Feedback Across 15+ African Markets
Ayoba uses Alterna CX to unify digital feedback from more than 15 markets and apply AI models adapted to African languages and local context, turning fragmented signals into consistent, actionable customer insights.
How Eureko Sigorta Built Real-Time CX Visibility Across Seven Touchpoints
Eureko Sigorta uses Alterna CX to measure customer experience in real time across seven touchpoints, share feedback with the relevant departments and give teams faster visibility into root causes and improvement priorities.
How Beyond Menu Turns Competitor Feedback Into Data-Driven Sales Opportunities
Beyond Menu analyzes competitors' customer feedback to identify high-potential restaurant partners, deliver actionable insights to its sales team through Salesforce and turn competitor weaknesses into data-backed sales opportunities.
How Sharekhan Reduced Response Time and Closed the Loop With Detractors
Sharekhan uses Alterna CX to strengthen its closed-loop processes, respond faster to detractors and improve NPS, cutting first response time by 70% and closing the loop with 96% of detractors.