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Companies need to know what it’s like to be in their customers’ shoes. With today’s increasing volume of customer experience signals, it takes a lot of time and effort to streamline, simplify, and organize all the structured or unstructured customer feedback manually....
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There are hundreds of interesting statistics on employee experience. To make things easier for you, we've extracted data from leading global reports that you should know about if you want to create an engaging company culture and good employee experience in order to...
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In a tech-driven and ever-changing business landscape today, the competition between companies across industries becomes more brutal and difficult by day. And now more than ever, successful leveraging and implementation of emerging technological solutions has become...
Companies need to know what it’s like to be in their customers’ shoes. With today’s increasing volume of customer experience signals, it takes a lot of time and effort to streamline, simplify, and organize all the structured or unstructured customer feedback manually....
In a tech-driven and ever-changing business landscape today, the competition between companies across industries becomes more brutal and difficult by day. And now more than ever, successful leveraging and implementation of emerging technological solutions has become...
There are hundreds of interesting statistics on employee experience. To make things easier for you, we've extracted data from leading global reports that you should know about if you want to create an engaging company culture and good employee experience in order to...
Why CX score doesn’t guarantee your future performance?Why driver analysis is key for structural improvement efforts? Explore some of the key customer experience metrics and how to approach them with a continuous improvement mindset. Download Now We all know that...
5 Major Trends Every CX Professional Must Watch in 2022Need to catch up with the latest trends in customer experience? Alterna CX has compiled a list of the top trends we predict will make CX professionals rethink their 2022 strategy. Download Now There is no doubt...