Beyond Customer Experience Metrics: Leveraging Text Analytics for Deeper Customer Insights and Improved CX Management
read more
Latest
Most Popular
Adopt AI Enhanced CX Management to Get Ahead of the Competition
In a tech-driven and ever-changing business landscape today, the competition between companies across industries becomes more brutal and difficult by day. And now more than ever, successful leveraging and implementation of emerging technological solutions…
read moreEditor’s pick
What Does It “Feel Like” to Be Your Customer?
Companies need to know what it’s like to be in their customers’ shoes. With today’s increasing volume of customer experience signals, it takes a lot of time and effort to make sense of customer feedback manually.
read more
CX Metrics NPS, CSAT, or CES: Is It Telling the Whole Story?
Beyond Customer Experience Metrics: Leveraging Text Analytics for Deeper Customer Insights and Improved CX Management
read more
What Does It “Feel Like” to Be Your Customer?
Companies need to know what it’s like to be in their customers’ shoes. With today’s increasing volume of customer experience signals, it takes a lot of time and effort to make sense of customer feedback manually.
read more
Adopt AI Enhanced CX Management to Get Ahead of the Competition
In a tech-driven and ever-changing business landscape today, the competition between companies across industries becomes more brutal and difficult by day. And now more than ever, successful leveraging and implementation of emerging technological solutions…
read more
8 Statistics that Demonstrate the Impact your EX Has on your CX
There are hundreds of interesting statistics on employee experience. To make things easier for you, we’ve extracted data from leading global reports that you should know about if you want to create an…
read more
Why CX score doesn’t guarantee your future performance?
CX Metrics is not a Goal, It is a Tool to Gauge Your Performance We all know that customer experience (CX) has become the primary competitive differentiator for today’s B2C and B2B businesses. In fact, customer experience now ranks higher than price and product as a...
read more
5 Major Trends Every CX Professional Must Watch in 2022
5 Major Trends Every CX Professional Must Watch in 2022 There is no doubt that 2020 was a year unlike any other. The COVID-19 pandemic which led to unforeseen eventssuch as a global shutdown, slumped economics and home confinement, impacted business models around the...
read more