Companies need to know what it’s like to be in their customers’ shoes. With today’s increasing volume of customer experience signals, it takes a lot of time and effort to make sense of customer feedback manually.
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8 Statistics that Demonstrate the Impact your EX Has on your CX
There are hundreds of interesting statistics on employee experience. To make things easier for you, we’ve extracted data from leading global reports that you should know about if you want to create an…
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Adopt AI Enhanced CX Management to Get Ahead of the Competition
In a tech-driven and ever-changing business landscape today, the competition between companies across industries becomes more brutal and difficult by day. And now more than ever, successful leveraging and implementation of emerging technological solutions…
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What Does It “Feel Like” to Be Your Customer?
Companies need to know what it’s like to be in their customers’ shoes. With today’s increasing volume of customer experience signals, it takes a lot of time and effort to make sense of customer feedback manually.
read more
Adopt AI Enhanced CX Management to Get Ahead of the Competition
In a tech-driven and ever-changing business landscape today, the competition between companies across industries becomes more brutal and difficult by day. And now more than ever, successful leveraging and implementation of emerging technological solutions…
read more
8 Statistics that Demonstrate the Impact your EX Has on your CX
There are hundreds of interesting statistics on employee experience. To make things easier for you, we’ve extracted data from leading global reports that you should know about if you want to create an…
read more
Why CX score doesn’t guarantee your future performance?
CX Metrics is not a Goal, It is a Tool to Gauge Your Performance We all know that customer experience (CX) has become the primary competitive differentiator for today’s B2C and B2B businesses. In fact, customer experience now ranks higher than price and product as a...
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5 Major Trends Every CX Professional Must Watch in 2022
5 Major Trends Every CX Professional Must Watch in 2022Need to catch up with the latest trends in customer experience? Alterna CX has compiled a list of the top trends we predict will make CX professionals rethink their 2022 strategy. Download Now There is no doubt...
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