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Unified Customer Intelligence Platform

Alterna CX Platform

Bring all customer feedback together and turn it into action. Quantify CX with oCX, surface root causes with Gen AI based Insight Miner and automate prioritized fixes that lift NPS, conversion, and retention securely, no heavy IT.

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Alterna CX Platform Visualization
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Alterna CX Platform Visualization
Experience Data Collection Section
Data Collection Integrations

Data Collection: All customer signals, one platform

Design surveys and ingest unstructured feedback at scale including reviews, social, chats, tickets via 100+ ready integrations. Live in days, not months.

Transaction based feedback across customer and employee journeys
Templates, audience targeting, survey prioritization and communication flows
Multichannel collection (email, web, in-app, QR, SMS, CATI, IVN)
See Our Integrations
Machine Learning Analytics Section

AI & oCX - quantify what matters, fast

Pretrained, industry-specific models surface accurate insights instantly, while driver simulation analysis predicts NPS/eNPS so teams know what to fix first.

Pretrained, industry-specific AI models that are accurate out-of-the-box.
Driver analysis that quantifies impact on NPS/eNPS (and optionally conversion/retention).
oCX (0–10): measure CX without surveys — Watch 2-min explainer
Sentiment & emotion (joy, confusion, anger) by journey and transaction.
AI & oCX Analytics
Workflow Trigger Section
Gen-AI Interface

Gen-AI that explains and recommends

Turn insight to action with safe Gen-AI: generate executive summaries, recommended fixes with expected impact, and answer ad-hoc questions about customer feedback.

Insight Miner: Granular analysis and actionable insights in seconds across large datasets with no SQL or manual slicing.
Root-cause analysis: Pinpoints the drivers behind CX changes, isolates affected segments/journeys/channels, and quantifies impact on NPS/eNPS (and oCX 0–10).
Action recommendations: Prioritized next steps with expected impact/effort; link to playbooks and one-click create tasks/cases.
Safety & control: Built in PII-removal services, role-based access, audit trails, and optional human-in-the-loop approvals.
Dashboard Analytics Section

Dashboards & Apps

Role-based views turn insights into action so execs align on outcomes and teams fix what matters first.

Executive overviews: NPS/eNPS, driver impact, and trends
Team workspaces: Feedback Analysis, Satisfaction Ranker, and Close-the-Loop
Built-in filters: journey, channel, segment
Export & share: email/PDF, BI handoff with APIs
Dashboard Analytics Visualization
Close the Loop Section
Close the Loop Automation

Close the loop automatically

Move from insight to customer-ready action in minutes—without heavy IT.

Real-time alerts: Text analytics flags churn risk, safety/quality issues, or spikes in negative themes as they happen.
Insight Miner → action: Drill down to root causes, then generate recommended actions with expected impact (NPS/eNPS, oCX 0–10, conversion, retention).
Execute where work happens: One-click tasks/cases in Slack, Teams, Zendesk, Salesforce, Jira, or send comms via email/SMS/WhatsApp/in-app.
Security & APIs Section

Security & APIs

Enterprise-grade security with open, well-documented APIs—so you integrate fast without heavy IT.

Security & Governance

SSO (SAML 2.0 / OpenID Connect)
Encryption: in transit (TLS 1.2+), at rest (AES-256)
PII controls: masking/, field-level policies, retention windows
Audit logs, IP allowlisting, admin approvals

APIs & Webhooks

REST APIs for data in/out; webhooks for events (alerts, cases, actions)
Auth: OAuth 2.0 (client credentials) or API keys; per-scope tokens
SDKs: JavaScript & Python; OpenAPI/Swagger spec; versioned endpoint
Integration Apps Section

Integrate with 100+ Data Sources

Testimonials Section
"Alterna CX enabled us to identify the root causes of satisfaction and dissatisfaction almost in real time. We can also observe trends at each touchpoint and take real-time action."
Chief Marketing and Digital Officer
Kingfisher
Read Case Study
"Alterna CX allowed us to personalize the in-store experience for everyone, from sneakerheads to impulse buyers. We unified structured and unstructured feedback. Moreover, we decreased top customer issues by 20% and increased NPS by 24 pts."
Customer Experience Group Manager
Carrefour
Read Case Study
Ford
BNP Paribas
Garanti BBVA
Hepsiburada
Ayoba
Media Markt
Kingfisher
Carrefour
Mavi
Akbank
Sompo Sigorta
Koçtaş
Ford
BNP Paribas
Garanti BBVA
Hepsiburada
Ayoba
Media Markt
Kingfisher
Carrefour
Mavi
Akbank
Sompo Sigorta
Koçtaş
Personalized Demo Section

Get a Personalized Demo with Your Data!

Join category‑leading companies and start driving growth, reducing churn, and building loyalty with Alterna's AI technology!

Assess Your oCX Score

Gain insights into your company's oCX score and compare it with those of your competitors.

Identify Areas for Improvement

Discover the specific areas where your company struggles and uncover opportunities for growth.

Improve Brand Perception

Use insights to strengthen your brand's reputation and increase positive customer sentiment.

See Alterna CX In Action

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