Unified Customer Intelligence Platform

.et_pb_preload:before{--wpr-bg-427eb433-a590-44bc-b5f1-d2b65c620110: url('https://alternacx.com/wp-content/themes/Divi/includes/builder/styles/images/preloader.gif');}.et_subscribe_loader{--wpr-bg-a50a2e25-a6ed-4ac9-b28f-6672399ba5c9: url('https://alternacx.com/wp-content/themes/Divi/includes/builder/styles/images/subscribe-loader.gif');}#et-boc .area-outer-wrap[data-da-loader=yes] [data-da-area]{--wpr-bg-e2848e52-8746-415c-b112-df06c69ea7a8: url('https://alternacx.com/wp-content/plugins/popups-for-divi/images/spin.gif');}

Alterna CX Platform

Bring all customer feedback together and turn it into action. Quantify CX with oCX, surface root causes with Gen AI based Insight Miner and automate prioritized fixes that lift NPS, conversion, and retention securely, no heavy IT.

Book Personalized Demo Learn More

Experience Data Collection Section

.et_pb_preload:before{--wpr-bg-427eb433-a590-44bc-b5f1-d2b65c620110: url('https://alternacx.com/wp-content/themes/Divi/includes/builder/styles/images/preloader.gif');}.et_subscribe_loader{--wpr-bg-a50a2e25-a6ed-4ac9-b28f-6672399ba5c9: url('https://alternacx.com/wp-content/themes/Divi/includes/builder/styles/images/subscribe-loader.gif');}#et-boc .area-outer-wrap[data-da-loader=yes] [data-da-area]{--wpr-bg-e2848e52-8746-415c-b112-df06c69ea7a8: url('https://alternacx.com/wp-content/plugins/popups-for-divi/images/spin.gif');}

Data Collection: All customer signals, one platform

Design surveys and ingest unstructured feedback at scale including reviews, social, chats, tickets via 100+ ready integrations. Live in days, not months.

Transaction based feedback across customer and employee journeys

Templates, audience targeting, survey prioritization and communication flows

Multichannel collection (email, web, in-app, QR, SMS, CATI, IVN)

See Our Integrations

Machine Learning Analytics Section

.et_pb_preload:before{--wpr-bg-427eb433-a590-44bc-b5f1-d2b65c620110: url('https://alternacx.com/wp-content/themes/Divi/includes/builder/styles/images/preloader.gif');}.et_subscribe_loader{--wpr-bg-a50a2e25-a6ed-4ac9-b28f-6672399ba5c9: url('https://alternacx.com/wp-content/themes/Divi/includes/builder/styles/images/subscribe-loader.gif');}#et-boc .area-outer-wrap[data-da-loader=yes] [data-da-area]{--wpr-bg-e2848e52-8746-415c-b112-df06c69ea7a8: url('https://alternacx.com/wp-content/plugins/popups-for-divi/images/spin.gif');}

AI & oCX - quantify what matters, fast

Pretrained, industry-specific models surface accurate insights instantly, while driver simulation analysis predicts NPS/eNPS so teams know what to fix first.

Pretrained, industry-specific AI models that are accurate out-of-the-box.

Driver analysis that quantifies impact on NPS/eNPS (and optionally conversion/retention).

oCX (0–10): measure CX without surveys — Watch 2-min explainer

Sentiment & emotion (joy, confusion, anger) by journey and transaction.

Workflow Trigger Section

.et_pb_preload:before{--wpr-bg-427eb433-a590-44bc-b5f1-d2b65c620110: url('https://alternacx.com/wp-content/themes/Divi/includes/builder/styles/images/preloader.gif');}.et_subscribe_loader{--wpr-bg-a50a2e25-a6ed-4ac9-b28f-6672399ba5c9: url('https://alternacx.com/wp-content/themes/Divi/includes/builder/styles/images/subscribe-loader.gif');}#et-boc .area-outer-wrap[data-da-loader=yes] [data-da-area]{--wpr-bg-e2848e52-8746-415c-b112-df06c69ea7a8: url('https://alternacx.com/wp-content/plugins/popups-for-divi/images/spin.gif');}

Gen-AI that explains and recommends

Turn insight to action with safe Gen-AI: generate executive summaries, recommended fixes with expected impact, and answer ad-hoc questions about customer feedback.

Insight Miner: Granular analysis and actionable insights in seconds across large datasets with no SQL or manual slicing.

Root-cause analysis: Pinpoints the drivers behind CX changes, isolates affected segments/journeys/channels, and quantifies impact on NPS/eNPS (and oCX 0–10).

Action recommendations: Prioritized next steps with expected impact/effort; link to playbooks and one-click create tasks/cases.

Safety & control: Built in PII-removal services, role-based access, audit trails, and optional human-in-the-loop approvals.

Dashboard Analytics Section

.et_pb_preload:before{--wpr-bg-427eb433-a590-44bc-b5f1-d2b65c620110: url('https://alternacx.com/wp-content/themes/Divi/includes/builder/styles/images/preloader.gif');}.et_subscribe_loader{--wpr-bg-a50a2e25-a6ed-4ac9-b28f-6672399ba5c9: url('https://alternacx.com/wp-content/themes/Divi/includes/builder/styles/images/subscribe-loader.gif');}#et-boc .area-outer-wrap[data-da-loader=yes] [data-da-area]{--wpr-bg-e2848e52-8746-415c-b112-df06c69ea7a8: url('https://alternacx.com/wp-content/plugins/popups-for-divi/images/spin.gif');}

Dashboards & Apps

Role-based views turn insights into action so execs align on outcomes and teams fix what matters first.

Executive overviews: NPS/eNPS, driver impact, and trends

Team workspaces: Feedback Analysis, Satisfaction Ranker, and Close-the-Loop

Built-in filters: journey, channel, segment

Export & share: email/PDF, BI handoff with APIs

Close the Loop Section

.et_pb_preload:before{--wpr-bg-427eb433-a590-44bc-b5f1-d2b65c620110: url('https://alternacx.com/wp-content/themes/Divi/includes/builder/styles/images/preloader.gif');}.et_subscribe_loader{--wpr-bg-a50a2e25-a6ed-4ac9-b28f-6672399ba5c9: url('https://alternacx.com/wp-content/themes/Divi/includes/builder/styles/images/subscribe-loader.gif');}#et-boc .area-outer-wrap[data-da-loader=yes] [data-da-area]{--wpr-bg-e2848e52-8746-415c-b112-df06c69ea7a8: url('https://alternacx.com/wp-content/plugins/popups-for-divi/images/spin.gif');}

Close the loop automatically

Move from insight to customer-ready action in minutes—without heavy IT.

Real-time alerts: Text analytics flags churn risk, safety/quality issues, or spikes in negative themes as they happen.

Insight Miner → action: Drill down to root causes, then generate recommended actions with expected impact (NPS/eNPS, oCX 0–10, conversion, retention).

Execute where work happens: One-click tasks/cases in Slack, Teams, Zendesk, Salesforce, Jira, or send comms via email/SMS/WhatsApp/in-app.

Security & APIs Section

.et_pb_preload:before{--wpr-bg-427eb433-a590-44bc-b5f1-d2b65c620110: url('https://alternacx.com/wp-content/themes/Divi/includes/builder/styles/images/preloader.gif');}.et_subscribe_loader{--wpr-bg-a50a2e25-a6ed-4ac9-b28f-6672399ba5c9: url('https://alternacx.com/wp-content/themes/Divi/includes/builder/styles/images/subscribe-loader.gif');}#et-boc .area-outer-wrap[data-da-loader=yes] [data-da-area]{--wpr-bg-e2848e52-8746-415c-b112-df06c69ea7a8: url('https://alternacx.com/wp-content/plugins/popups-for-divi/images/spin.gif');}

Security & APIs

Enterprise-grade security with open, well-documented APIs—so you integrate fast without heavy IT.

Security & Governance

SSO (SAML 2.0 / OpenID Connect)

Encryption: in transit (TLS 1.2+), at rest (AES-256)

PII controls: masking/, field-level policies, retention windows

Audit logs, IP allowlisting, admin approvals

APIs & Webhooks

REST APIs for data in/out; webhooks for events (alerts, cases, actions)

Auth: OAuth 2.0 (client credentials) or API keys; per-scope tokens

SDKs: JavaScript & Python; OpenAPI/Swagger spec; versioned endpoint

Integration Apps Section

.et_pb_preload:before{--wpr-bg-427eb433-a590-44bc-b5f1-d2b65c620110: url('https://alternacx.com/wp-content/themes/Divi/includes/builder/styles/images/preloader.gif');}.et_subscribe_loader{--wpr-bg-a50a2e25-a6ed-4ac9-b28f-6672399ba5c9: url('https://alternacx.com/wp-content/themes/Divi/includes/builder/styles/images/subscribe-loader.gif');}#et-boc .area-outer-wrap[data-da-loader=yes] [data-da-area]{--wpr-bg-e2848e52-8746-415c-b112-df06c69ea7a8: url('https://alternacx.com/wp-content/plugins/popups-for-divi/images/spin.gif');}

Integrate with 100+ Data Sources

Amazon

App Store

Google Play

Google Reviews

Trustpilot

Yelp

Salesforce

Zendesk

Hubspot

Shopify

Slack

Microsoft Teams

Amazon

App Store

Google Play

Google Reviews

Trustpilot

Yelp

Salesforce

Zendesk

Hubspot

Shopify

Slack

Microsoft Teams

Testimonials Section

.et_pb_preload:before{--wpr-bg-427eb433-a590-44bc-b5f1-d2b65c620110: url('https://alternacx.com/wp-content/themes/Divi/includes/builder/styles/images/preloader.gif');}.et_subscribe_loader{--wpr-bg-a50a2e25-a6ed-4ac9-b28f-6672399ba5c9: url('https://alternacx.com/wp-content/themes/Divi/includes/builder/styles/images/subscribe-loader.gif');}#et-boc .area-outer-wrap[data-da-loader=yes] [data-da-area]{--wpr-bg-e2848e52-8746-415c-b112-df06c69ea7a8: url('https://alternacx.com/wp-content/plugins/popups-for-divi/images/spin.gif');}

"Alterna CX enabled us to identify the root causes of satisfaction and dissatisfaction almost in real time. We can also observe trends at each touchpoint and take real-time action."

Chief Marketing and Digital Officer

Kingfisher

Read Case Study

"Alterna CX allowed us to personalize the in-store experience for everyone, from sneakerheads to impulse buyers. We unified structured and unstructured feedback. Moreover, we decreased top customer issues by 20% and increased NPS by 24 pts."

Customer Experience Group Manager

Carrefour

Read Case Study

oCX Reports Section

.et_pb_preload:before{--wpr-bg-427eb433-a590-44bc-b5f1-d2b65c620110: url('https://alternacx.com/wp-content/themes/Divi/includes/builder/styles/images/preloader.gif');}.et_subscribe_loader{--wpr-bg-a50a2e25-a6ed-4ac9-b28f-6672399ba5c9: url('https://alternacx.com/wp-content/themes/Divi/includes/builder/styles/images/subscribe-loader.gif');}#et-boc .area-outer-wrap[data-da-loader=yes] [data-da-area]{--wpr-bg-e2848e52-8746-415c-b112-df06c69ea7a8: url('https://alternacx.com/wp-content/plugins/popups-for-divi/images/spin.gif');}

oCX Reports

With oCX reports, we aim to unveil key insights and emerging trends in customer experience across different industries and regions. Explore our reports to gain valuable insights into these dynamic industries and discover what drives customer experiences.

US Neobanks oCX Report February 2025

Comprehensive analysis of over 40 digital banks with 130,000+ customer reviews, comparing neo vs traditional banks and breaking down major players in the evolving financial landscape.

South Africa Everyday Apps oCX Report April 2025

Featuring 40+ South African apps across finance, communication, delivery, and retail sectors with 210,000+ customer reviews analyzed from February 2024 to March 2025.

EMEA Neobanks oCX Report May 2025

Analysis of 40 neobank apps across the EMEA region with 130,000+ customer reviews, featuring performance insights and key trends with top performers like Starling Bank, M-Pesa, and Kuda.

Rest of Our Reports

Success Story Section - Ayoba

.et_pb_preload:before{--wpr-bg-427eb433-a590-44bc-b5f1-d2b65c620110: url('https://alternacx.com/wp-content/themes/Divi/includes/builder/styles/images/preloader.gif');}.et_subscribe_loader{--wpr-bg-a50a2e25-a6ed-4ac9-b28f-6672399ba5c9: url('https://alternacx.com/wp-content/themes/Divi/includes/builder/styles/images/subscribe-loader.gif');}#et-boc .area-outer-wrap[data-da-loader=yes] [data-da-area]{--wpr-bg-e2848e52-8746-415c-b112-df06c69ea7a8: url('https://alternacx.com/wp-content/plugins/popups-for-divi/images/spin.gif');}

Read Our Latest Success Story

Success Story

How Ayoba Unified Customer Feedback Across 15+ African Markets

Discover how Ayoba, one of Africa's fastest-growing digital platforms, leveraged Alterna CX to drive product growth and significantly increase user retention across multiple markets.

11M → 40M

Active User Growth

#1

Customer Experience in South Africa

40% → 66%

Retention Rate

Read the Full Story Rest of Our Success Stories

Personalized Demo Section

.et_pb_preload:before{--wpr-bg-427eb433-a590-44bc-b5f1-d2b65c620110: url('https://alternacx.com/wp-content/themes/Divi/includes/builder/styles/images/preloader.gif');}.et_subscribe_loader{--wpr-bg-a50a2e25-a6ed-4ac9-b28f-6672399ba5c9: url('https://alternacx.com/wp-content/themes/Divi/includes/builder/styles/images/subscribe-loader.gif');}#et-boc .area-outer-wrap[data-da-loader=yes] [data-da-area]{--wpr-bg-e2848e52-8746-415c-b112-df06c69ea7a8: url('https://alternacx.com/wp-content/plugins/popups-for-divi/images/spin.gif');}

Get a Personalized Demo with Your Data!

Join category‑leading companies and start driving growth, reducing churn, and building loyalty with Alterna's AI technology!

Assess Your oCX Score

Gain insights into your company's oCX score and compare it with those of your competitors.

Identify Areas for Improvement

Discover the specific areas where your company struggles and uncover opportunities for growth.

Improve Brand Perception

Use insights to strengthen your brand's reputation and increase positive customer sentiment.

See Alterna CX In Action

By submitting, you agree to Alterna's privacy policy and agree to receive emails from Alterna CX. You can opt out anytime.