Consumer Perspectives: Top Online Food Delivery Brands
- AI based analysis of 350,000 customer reviews in 2023 of top 80 brands in the world including DoorDash, Uber Eats, Just Eat and Grab
- Introduction of oCX: Observational Customer Experience score – an objective metric to quantify customer reviews
- Leaderboards across service quality, ease of use and delivery time
- Cultural and local trends in food delivery experiences in North America, Europe, and Asia
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Analysis Tool
- 80% accuracy in emotion detection
- Efficient real-time identification of emotions
- Analysis of 7 basic emotions with less manual effort
- Rates effective content of individual words
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- A Quantitative Approach to Predictive Customer Analytics: Net Promoter Score
- Alterna CX’s NPS simulator utilizing predictive customer analytics
Customer Obsession: Vital
Component of Growth
What is Customer Obsession?
Before pointing out the connection between customer obsession and sustainable business growth, let’s agree on the terminology. In lots of articles and blog posts you probably notice that customer obsession, customer-obsessed company culture, customer focus, customer-centric strategy are catchwords used over and over again ad nauseum.