oCX Reports
Data-driven insights into customer experience across industries and regions
EMEA Neobanks oCX Report
Analysis of 40 neobank apps across the EMEA region with 130,000+ customer reviews, featuring performance insights and key trends with top performers like Starling Bank, M-Pesa, and Kuda.
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South Africa Everyday Apps oCX Report
Featuring 40+ South African apps across finance, communication, delivery, and retail sectors with 210,000+ customer reviews analyzed from February 2024 to March 2025.
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Neobanks oCX Report
Comprehensive analysis of over 40 digital banks with 130,000+ customer reviews, comparing neo vs traditional banks and breaking down major players in the evolving financial landscape.
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E-Commerce Report Fall
In our Fall edition we analyzed 200,000 customer reviews across 70 brands. Discover key customer insights to navigate a rapidly evolving market.
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Food Delivery 2 oCX Report
In the Spring edition of our Food Delivery Industry report, we analyzed the customer needs across 75 food delivery brands, including industry giants like Uber Eats, DoorDash, Grubhub, Domino's, and Starbucks.
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Consumer Perspectives: Best Fintech Apps
Gain insights on global fintech user sentiments through our analysis of over 500,000 reviews in 2023. Learn about the front runners in customer experience and what it takes to be a top fintech brand globally.
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Consumer Perspectives: Top Online Marketplace Brands
Our Marketplaces report presents an AI-based analysis of 485,000 customer reviews in 2023, covering the top 85 brands worldwide, including Amazon, eBay, Myntra, and Rakuten.
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Consumer Perspectives: Top Online Food Delivery Brands
This report offers an AI-based analysis of 350,000 customer reviews from 2023, covering the top 80 brands worldwide, including DoorDash, Uber Eats, Just Eat, and Grab.
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