E-Commerce oCX Report
Fall 2024
As the retail industry gears up for the holiday season, our latest insights are here to help you understand customer needs better and respond faster in an ultra-competitive market. In our Fall edition we analyzed 200,000 customer reviews across 70 brands. Discover key customer insights to navigate a rapidly evolving market.
oCX Leaderboards: Top Customer-Centric Brands
Explore oCX leaderboards by category. Each tab highlights top 10 companies. To see the rest, just click “Load More”.
The Mobile Apps Top 10 tab only considers reviews from mobile platforms like Google Play and the App Store, which is why scores for some companies may differ from other tabs that also include Trustpilot reviews.
Rank
Brand
oCX Score
1
Etsy
2
Wayfair
3
Rooms To Go
4
Zenni Optical
5
Fashion Nova
6
Shapermint
7
Swappa
8
StockX
9
Sally Beauty
10
JBL
Rank
Brand
oCX Score
1
Crutchfield
2
Swappa
3
Other World Computing
4
Skar Audio
5
Electronic Express
6
Gazelle
7
CASETiFY
8
Blendjet
9
JBL
10
Ring.com
Rank
Brand
oCX Score
1
B-Wear
2
Queensboro
3
Chrono24
4
The Sunglass Fix
5
TeePublic
6
FramesDirect
7
US Killstar
8
Zenni Optical
9
Shapellx
10
Jomashop
Rank
Brand
oCX Score
1
Lamps Plus
2
Nebraska Furniture Mart
3
iCanvas
4
Mixtiles
5
Rugs USA
6
Raymour & Flanigan
7
The RoomPlace
8
Ruby Lane
9
Best Choice Products
10
Bluestone Perennials
Rank
Brand
oCX Score
1
Fragrancebuy.ca
2
Fragrance Outlet
3
microperfumes
4
Planet Beauty
5
FragranceNet
6
Harrys
7
Dermstore
8
FragranceX
9
Sally Beauty
10
Ulta Beauty
11
Sephora
Rank
Brand
oCX Score
1
B-Wear
2
Queensboro
3
Lamps Plus
4
Fragrancebuy.ca
5
Nebraska Furniture Mart
6
Fragrance Outlet
7
iCanvas
8
Crutchfield
9
Mixtiles
10
Chrono24
oCX Leaderboards: Top Customer- Centric Brands
Explore oCX leaderboards for different categories. Each tab highlights the top 10 companies, with an option to click “Load More” to see additional rankings.
The Mobile Apps Top 10 tab only considers reviews from mobile platforms like Google Play and the App Store, which is why scores for some companies may differ from other tabs that also include Trustpilot reviews.