Consumer Perspectives: Best Fintech Apps
- Gain insights on global fintech user sentiments through our analysis of over 500,000 reviews in 2023
- Learn about the front runners in customer experience and what it takes to be a top fintech brand globally
- Discover Observational Customer Experience (oCX) score, transforming written feedback into a standardized numerical rating
- Examine trends and app usage patterns across North America, Europe, Asia, and Africa
Discover The Best Fintechs
Explore an AI-driven analysis of over 500,000 customer reviews in 2023, assessing the performance of 95 top brands in Crypto/Investment, Digital Banking, and Payments, including industry giants Klarna, Wise, Revolut, and CashApp. Uncover insights with our Observational Customer Experience (oCX) score, objectively quantifying customer reviews for unparalleled fintech app performance understanding.
What’s in the report?
Related Resources
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- oCX, or “Observational Experience,” is a unique metric that assesses the quality of a company’s customer experience without relying on traditional surveys.
- This metric is powered by AI technology that analyzes individual customer opinions expressed in unsolicited text comments on social media, review sites, and other online platforms.
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