2023 oCX Leaders
Introducing the 2023 oCX Leaders: Recognizing Excellence in Customer Experience. We are thrilled to unveil the outstanding performers across various industries and regions, distinguished by their exceptional customer experiences. From leading food and grocery delivery platforms such as Beyond Menu, Zomato, and Thrive Market to trendsetting fashion retailers like Asos and Vinted, these companies have earned coveted oCX badges for their unwavering commitment to customer satisfaction. For an in-depth understanding of each badge and its significance, explore our dedicated oCX Badges page.
2023 oCX Leaders
2023 oCX Leaders | Fintech | Marketplaces | Online Food Delivery |
1 | BOSS Revolution | Wehkamp | Beyond Menu |
2 | Bybit | ASOS | Mr D |
3 | Starling Bank | Etsy | Thrive Market |
2023 oCX Leaders by Regions
Fintech | Africa | Europe | North America |
1 | M-PESA | Starling Bank | BOSS Revolution |
2 | TymeBank | Stocard | TapTap Send |
3 | Kuda | Wise | Qapital |
Marketplaces | Asia | Europe | North America |
1 | Carousell | Wehkamp | Etsy |
2 | Lazada | ASOS | e-Bay |
3 | Shopee | Vinted | Newegg |
Online Food Delivery | Asia | Europe | North America |
1 | Zomato | Vivino | Beyond Menu |
2 | Eatclub | Hellofresh | Thrive Market |
3 | Grab | Leclerc | Total Wine |
2023 oCX Leaders by Subcategories
Fintech | Crypto/Investment | Digital Banking | Payments |
1 | Bybit | Starling Bank | BOSS Revolution |
2 | CoinGecko | Qapital | TapTap Send |
3 | Trust Wallet | TymeBank | Airtel |
Marketplaces | Fashion&Apparel | Entertainment&Leisure | General Online Retailer |
1 | Asos | Wynk Music | Wehkamp |
2 | Etsy | Groupon | e-Bay |
3 | Vinted | Amazon Kindle | Jumia |
Online Food Delivery | Grocery Delivery | Meal Delivery |
1 | Thrive Market | Beyond Menu |
2 | Publix | Mr D |
3 | Instacart | Zomato |
Related Resources
oCX Badges
Introducing oCX Badges, the heralds of exceptional customer experiences! Elevate your brand’s credibility and showcase your commitment to customer satisfaction with our distinctive oCX Badges.
Consumer Perspectives: Top Online Marketplace Brands
- Discover how cultural influences shape customer satisfaction and identify the key factors that have the most impact on customer ratings.
- Introduction of oCX: Observational Customer Experience score – an objective metric to quantify customer reviews
Consumer Perspectives: Top Online Food Delivery Brands?
- AI based analysis of 350,000 customer reviews in 2023 of top 80 brands in the world including DoorDash, Uber Eats, Just Eat and Grab
- Leaderboards across service quality, ease of use and delivery time
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