2023 oCX Leaders

Jan 9, 2024 | Blog

Introducing the 2023 oCX Leaders: Recognizing Excellence in Customer Experience. We are thrilled to unveil the outstanding performers across various industries and regions, distinguished by their exceptional customer experiences. From leading food and grocery delivery platforms such as Beyond Menu, Zomato, and Thrive Market to trendsetting fashion retailers like Asos and Vinted, these companies have earned coveted oCX badges for their unwavering commitment to customer satisfaction. For an in-depth understanding of each badge and its significance, explore our dedicated oCX Badges page.

2023 oCX Leaders

2023 oCX Leaders

Fintech

Marketplaces

Online Food Delivery

1

BOSS Revolution

Wehkamp

Beyond Menu

2

Bybit

ASOS

Mr D

3

Starling Bank

Etsy

Thrive Market

2023 oCX Leaders by Regions

Fintech

Africa

Europe

North America

1

M-PESA

Starling Bank

BOSS Revolution

2

TymeBank

Stocard

TapTap Send

3

Kuda

Wise

Qapital

Marketplaces

Asia

Europe

North America

1

Carousell

Wehkamp

Etsy

2

Lazada

ASOS

e-Bay

3

Shopee

Vinted

Newegg

Online Food Delivery

Asia

Europe

North America

1

Zomato

Vivino

Beyond Menu

2

Eatclub

Hellofresh

Thrive Market

3

Grab

Leclerc

Total Wine

2023 oCX Leaders by Subcategories

Fintech

Crypto/Investment

Digital Banking

Payments

1

Bybit

Starling Bank

BOSS Revolution

2

CoinGecko

Qapital

TapTap Send

3

Trust Wallet

TymeBank

Airtel

Marketplaces

Fashion&Apparel

Entertainment&Leisure

General Online Retailer

1

Asos

Wynk Music

Wehkamp

2

Etsy

Groupon

e-Bay

3

Vinted

Amazon Kindle

Jumia

Online Food Delivery

Grocery Delivery

Meal Delivery

1

Thrive Market

Beyond Menu

2

Publix

Mr D

3

Instacart

Zomato

Related Resources

oCX Badges

oCX Badges

 

Introducing oCX Badges, the heralds of exceptional customer experiences! Elevate your brand’s credibility and showcase your commitment to customer satisfaction with our distinctive oCX Badges.

marketplaces alt cover

Consumer Perspectives: Top Online Marketplace Brands

 

  • Discover how cultural influences shape customer satisfaction and identify the key factors that have the most impact on customer ratings.
  • Introduction of oCX: Observational Customer Experience score – an objective metric to quantify customer reviews
online food delivery alt cover

Consumer Perspectives: Top Online Food Delivery Brands?

 

  • AI based analysis of 350,000 customer reviews in 2023 of top 80 brands in the world including DoorDash, Uber Eats, Just Eat and Grab
  • Leaderboards across service quality, ease of use and delivery time

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