Our Successful Collaboration with CarrefourSA The importance of transforming many open-ended comments from our customers into numerical values becomes critical day by day. Through our deal with Alterna CX, at this point we can determine the effects of the comments...
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Bancassurer improves customer focus across the firm
Bancassurer Improves Customer Focus Across the FirmWe work with Alterna CX as they offer the best technology and strategic solutions for customer experience management by revealing our customers’ lifecycle and journey, which is one of the most critical factors in...
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Decreasing the complaints about insurance products
Decreasing the Complaints About Life and Non-Life Insurance ProductsA key success factor for Aksigorta is taking timely actions with our AI-enhanced Voice of the Customer Program. Monitoring all customer needs and loads of customer reviews helps us to take action and...
read moreCarrefourSA
Our Successful Collaboration with CarrefourSA The importance of transforming many open-ended comments from our customers into numerical values becomes critical day by day. Through our deal with Alterna CX, at this point we can determine the effects of the comments...
read more
Decreasing the complaints about insurance products
Decreasing the Complaints About Life and Non-Life Insurance ProductsA key success factor for Aksigorta is taking timely actions with our AI-enhanced Voice of the Customer Program. Monitoring all customer needs and loads of customer reviews helps us to take action and...
read more
Bancassurer improves customer focus across the firm
Bancassurer Improves Customer Focus Across the FirmWe work with Alterna CX as they offer the best technology and strategic solutions for customer experience management by revealing our customers’ lifecycle and journey, which is one of the most critical factors in...
read more
India’s top online broker uplifts NPS 30+pts
Top Online Broker Uplifts NPS 30+ptsReaching out to the customers within 24 hours from the time they give us feedback creates the best experience for our customers. With Alterna CX, we decreased first response time by 70%, closed the loop with 96% of NPS detractors...
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Retailer with 1,500 stores utilizes ML-based text analytics
Top retailer improves CX“ML-based text analytics and sentiment analytics algorithms run for open-ended feedback. We can now identify the root cause for satisfaction and dissatisfaction almost in real-time. We can also observe trends at each touchpoint and topics and...
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Baltics’ Top Fintech Uplifts NPS by 18+pts in Five Countries
Improving Customer Experience in Five Countries with a Streamlined VoC ProgramWith over 200,000 active customers across Moldova, Albania, North Macedonia, Bulgaria, Bosnia, and Herzegovina, IuteCredit is a leading European personal finance company. IuteCredit offers...
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Europe’s leading bank manages CX proactively
Europe's leading bank manages CX proactivelyAkbank, one of the leading banks in Europe, uses Alterna CX to measure customer experience everyday in more than 800 of its branches, digital banking channels and its contact center. Going beyond transactional NPS surveys,...
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Innovative insurer improves 3rd party ecosystem services
Innovative insurer improves 3rd party ecosystem servicesSompo Japan Insurance, the Turkish subsidiary of Sompo Japan Tokyo uses Alterna CX to track customer satisfaction for its auto and property divisions. The transactional NPS program makes real-time interventions...
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Tracking experiences across services, identifying the drivers of detractors
Tracking experiences across services, identifying the drivers of detractors and improving processes with quick fixesZubizu is the first digital loyalty platform in Turkey. The platform is shaped according to the users’ interests and nurtured by the latest trends....
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A Bank + Fintech Love Story
Together with Ümran Akbulut, Customer Experience Manager at Türkiye İş Bankası, our Co-Founder Gurol Kurt talked with Efma’s Boris Plantier about the origins of our successful collaboration.
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