Europe’s leading bank manages CX proactively

Europe’s leading bank manages CX proactively

Europe’s leading bank manages CX proactively tags: case study Akbank, one of the leading banks in Europe, uses Alterna CX to measure customer experience everyday in more than 800 of its branches, digital banking channels and its contact center. Going beyond...
Innovative insurer improves 3rd party ecosystem services

Innovative insurer improves 3rd party ecosystem services

Innovative insurer improves 3rd party ecosystem services Sompo Japan Insurance, the Turkish subsidiary of Sompo Japan Tokyo uses Alterna CX to track customer satisfaction for its auto and property divisions.  The transactional NPS program makes real-time interventions...
Top retailer improves CX

Top retailer improves CX

Top retailer improves CX “ML-based text analytics and sentiment analytics algorithms run for open-ended feedback. We can now identify the root cause for satisfaction and dissatisfaction almost in real-time. We can also observe trends at each touchpoint and topics and...