Decreasing the complaints about insurance products

Decreasing the complaints about insurance products

Decreasing the Complaints About Life and Non-Life Insurance Products A key success factor for Aksigorta is taking timely actions with our AI-enhanced Voice of the Customer Program. Monitoring all customer needs and loads of customer reviews helps us to take action and...
Bancassurer improves customer focus across the firm

Bancassurer improves customer focus across the firm

Bancassurer Improves Customer Focus Across the Firm We work with Alterna CX as they offer the best technology and strategic solutions for customer experience  management by revealing our customers’ lifecycle and journey, which is one of the most critical factors in...
India’s top online broker uplifts NPS 30+pts

India’s top online broker uplifts NPS 30+pts

Top Online Broker Uplifts NPS 30+pts Reaching out to the customers within 24 hours from the time they give us feedback creates the best experience for our customers. With Alterna CX, we decreased first response time by 70%, closed the loop with 96% of NPS detractors...
Retailer with 1,500 stores utilizes ML-based text analytics

Retailer with 1,500 stores utilizes ML-based text analytics

Top retailer improves CX “ML-based text analytics and sentiment analytics algorithms run for open-ended feedback. We can now identify the root cause for satisfaction and dissatisfaction almost in real-time. We can also observe trends at each touchpoint and topics and...
Europe’s leading bank manages CX proactively

Europe’s leading bank manages CX proactively

Europe’s leading bank manages CX proactively tags: case study Akbank, one of the leading banks in Europe, uses Alterna CX to measure customer experience everyday in more than 800 of its branches, digital banking channels and its contact center. Going beyond...