Customer Success Story Innovative Insurer Improves 3rd Party Ecosystem Services Sompo Japan Insurance, the Turkish subsidiary of Sompo Japan Tokyo uses Alterna CX to track customer satisfaction for its auto and property divisions. The transactional NPS program makes...
Customer Success Story Bancassurer Improves Customer Focus Across the Firm We work with Alterna CX as they offer the best technology and strategic solutions for customer experience management by revealing our customers' lifecycle and journey, which is one of the most...
Customer Success Story Top Retailer Improves CX ML-based text analytics and sentiment analytics algorithms run for open-ended feedback. We can now identify the root cause for satisfaction and dissatisfaction almost in real-time. We can also observe trends at each...
Customer Success Story Top Online Broker Uplifts NPS 30+pts Reaching out to the customers within 24 hours from the time they give us feedback creates the best experience for our customers. With Alterna CX, we decreased first response time by 70%, closed the loop with...
Customer Success Story Our Successful Collaboration with CarrefourSA The importance of transforming many open-ended comments from our customers into numerical values becomes critical day by day. Through our deal with Alterna CX, at this point we can determine the...
Customer Success Story Europe's Leading Bank Manages CX Proactively Akbank, one of the leading banks in Europe, uses Alterna CX since 2017 to measure customer experience everyday in more than 800 of its branches, digital banking channels and its contact center. Going...
