Oct 28, 2021 | Case Study
India’s top online broker, measures satisfaction and triggers CX improvements Founded in 2000, Sharekhan is one of the first brokers to offer online trading in India. With 1.9 million customers, 153 branches and more than 2,400 business partners spread over 575...
Oct 28, 2021 | Case Study
Improving Customer Experience in Five Countries with a Streamlined VoC Program With over 200,000 active customers across Moldova, Albania, North Macedonia, Bulgaria, Bosnia, and Herzegovina, IuteCredit is a leading European personal finance company. IuteCredit offers...
Oct 27, 2021 | Case Study
Europe’s leading bank manages CX proactively tags: case study Akbank, one of the leading banks in Europe, uses Alterna CX to measure customer experience everyday in more than 800 of its branches, digital banking channels and its contact center. Going beyond...
Oct 27, 2021 | Case Study
Innovative insurer improves 3rd party ecosystem services Sompo Japan Insurance, the Turkish subsidiary of Sompo Japan Tokyo uses Alterna CX to track customer satisfaction for its auto and property divisions. The transactional NPS program makes real-time interventions...
Oct 27, 2021 | Case Study
Tracking experiences across services, identifying the drivers of detractors and improving processes with quick fixes tags: case study Zubizu is the first digital loyalty platform in Turkey. The platform is shaped according to the users’ interests and nurtured by the...
Oct 21, 2021 | Case Study
Top retailer improves CX “ML-based text analytics and sentiment analytics algorithms run for open-ended feedback. We can now identify the root cause for satisfaction and dissatisfaction almost in real-time. We can also observe trends at each touchpoint and topics and...
