Aug 26, 2022 | Case Study
Decreasing the Complaints About Life and Non-Life Insurance Products A key success factor for Aksigorta is taking timely actions with our AI-enhanced Voice of the Customer Program. Monitoring all customer needs and loads of customer reviews helps us to take action and...
Aug 26, 2022 | Case Study
Bancassurer Improves Customer Focus Across the Firm We work with Alterna CX as they offer the best technology and strategic solutions for customer experience management by revealing our customers’ lifecycle and journey, which is one of the most critical factors in...
Jul 25, 2022 | Case Study
Top Online Broker Uplifts NPS 30+pts Reaching out to the customers within 24 hours from the time they give us feedback creates the best experience for our customers. With Alterna CX, we decreased first response time by 70%, closed the loop with 96% of NPS detractors...
Mar 21, 2022 | Case Study
Top retailer improves CX “ML-based text analytics and sentiment analytics algorithms run for open-ended feedback. We can now identify the root cause for satisfaction and dissatisfaction almost in real-time. We can also observe trends at each touchpoint and topics and...
Oct 28, 2021 | Case Study
Improving Customer Experience in Five Countries with a Streamlined VoC Program With over 200,000 active customers across Moldova, Albania, North Macedonia, Bulgaria, Bosnia, and Herzegovina, IuteCredit is a leading European personal finance company. IuteCredit offers...
Oct 27, 2021 | Case Study
Europe’s leading bank manages CX proactively tags: case study Akbank, one of the leading banks in Europe, uses Alterna CX to measure customer experience everyday in more than 800 of its branches, digital banking channels and its contact center. Going beyond...
