Hot Chocolate Design User Feedback Statistics
Explore comprehensive metrics derived from thousands of user reviews across major platforms.
Hot Chocolate Design is a renowned company specializing in creating unique and stylish home decor and accessories, offering a range of high-quality, artisanal products that add a touch of elegance and warmth to any space.
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
%
Positive Sentiment Rate
Customers are enthusiastic about the unique and whimsical designs of Hot Chocolate shoes, often receiving compliments on their footwear. The shoes are described as comfortable and well-made, with many customers owning multiple pairs. The packaging is also frequently mentioned as being cute and thoughtful. Overall, the brand is highly recommended for its quality, style, and comfort.
%
Negative Sentiment Rate
Hot Chocolate Design had too little negative reviews and they were all for different reasons, it’s hard to pinpoint to one reason for negative reviews.
oCX for Each Topic
- App Usability (92)
- Service Quality (83)
- Product Quality (89)
- Delivery Time (87)
- Delivery Process (56)
- Product Price (67)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
App Reviews
Topic: Product Quality
This company is consistently producing high-quality products, unique, and reliable
Rating: 5/5
Topic: Service Quality
This is the first time I have ordered HCD shoes through their own website amd unfortunately the last. I have ordered them through different suppliers and had much better customer service. It took almost a week for my order to process before shipping which to me for the cost isn’t great. I emailed customer services who never replied until I commented on their social media. Unfortunately I need to return them and I have to email for a returns label, I feel like if this is the case it should be done pretty quickly but I still haven’t had the label. Regarding the shoes a lot of faithful customers have said the sizing has changed and I see what they mean. I bought the 6 and 7, the 6 I couldn’t wedge my foot in and the 7 fit perfectly except I kept walking out of them. If I buy again it will be from a different supplier.
Rating: 2/5
Topic: Delivery Process
Fun and good quality shoes. I love them! Ordering and delivery were smooth. 10/10 would recommend.
Rating: 5/5