Customers express significant dissatisfaction with Fashion Nova’s shipping and customer service. Many reviews highlight issues with orders not being delivered, incorrect items being sent, and difficulties in obtaining refunds or exchanges. Users report that customer service is unhelpful, often providing automated responses and failing to resolve issues. There are also complaints about having to pay for return shipping and only receiving store credit instead of refunds. Overall, the experience is described as frustrating and disappointing, leading many to vow never to shop with Fashion Nova again.