Customer Experience Snapshot
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
%
Positive Sentiment Rate
Customers love the variety and quality of Casetify products. They highlight the durability, unique designs, and customization options. Many reviews praise the excellent customer service and the environmental promises of the company. Despite some mentions of high prices, customers feel the products are worth the investment and often become repeat buyers.
%
Negative Sentiment Rate
Customers report a frustrating purchasing experience on the CASETiFY website, citing issues such as slow shipping, difficulty tracking orders, and poor customer service. Many reviews highlight problems with the website’s functionality, including glitches during checkout and issues with applying discount codes. The lack of immediate customer support, such as a phone number or live chat, exacerbates these issues. Overall, the purchasing process is described as cumbersome and disappointing, with many customers expressing regret over their purchase.
oCX for Each Topic
- Ease of Use (46)
- Service Quality (38)
- Product Quality (63)
- Delivery Time (13)
- Delivery Process (-31)
- Product Price (-6)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
Customer Reviews
Topic: Delivery Process
I paid for a 2 day shipping and it’s been more than 5 days and I still haven’t receive it.v
Rating: 1/5
Topic: Service Quality
This company provides really great customer service. The staff was really accommodating and sympathetic, and the process of returning an item was easy.
Rating: 5/5
Topic: Ease of Use
the process was fairly easy and im so excited for my brand new phone case! i’ve heard a lot of amazing things about casetify.
Rating: 5/5