Customer Experience Snapshot
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
%
Positive Sentiment Rate
Customers consistently praised the outstanding customer service and smooth installation process. The salespeople and technicians were frequently described as knowledgeable, professional, polite, and helpful. Many reviews highlighted the clear communication and thorough explanations provided by both sales representatives and installers. Overall, the quality of service and the professionalism of the staff were highly appreciated, leading to a positive experience for the customers.
%
Negative Sentiment Rate
Users are overwhelmingly dissatisfied with the app’s performance and reliability. Common issues include the app freezing, crashing, and being slow to load, which makes it difficult to access live camera feeds or playback videos. Many users report that the app often logs them out, fails to show real-time footage, and has poor audio quality. Despite multiple updates, the app’s bugs persist, leading to frustration and disappointment. Customer service is frequently mentioned as unhelpful, with many users feeling that their issues are not adequately addressed.
oCX for Each Topic
- Ease of Use (-35)
- Service Quality (15)
- Product Quality (49)
- Delivery Time (28)
- Delivery Process (-33)
- Product Price (-43)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
Customer Reviews
Topic: Product Price
Great value and security at a very reasonable price. Love the deterrent feature that will alert you of anyone approaching the house so they don’t reach your door. Love the arm at home feature. The night vision is excellent. Love the light features that can strobe or follow the human
Rating: 5/5
Topic: Delivery Process
Had packages delivered yesterday didn’t get notification and also don’t have footage of delivery
Rating: 1/5
Topic: Service Quality
Service and connection is the terrible wouldn’t recommend no one to get this service
Rating: 1/5