Customer Experience Snapshot
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
%
Positive Sentiment Rate
Customers love the high quality of the t-shirts, noting the great designs, comfortable material, and accurate sizing. The fast delivery and excellent customer service are also frequently mentioned, with many customers appreciating the wide selection and reasonable prices. Overall, the shopping experience is smooth and satisfactory, with many planning to make repeat purchases.
%
Negative Sentiment Rate
Many customers were disappointed with the quality of the t-shirts, citing thin material, poor print quality, and incorrect sizing. Several reviews mentioned that the print was blurry, off-center, or not as advertised. Some customers also noted that the shirts had a strong odor or arrived damaged. Despite some positive feedback on the designs, the overall dissatisfaction with the product quality was prevalent.
oCX for Each Topic
- Ease of Use (92)
- Service Quality (73)
- Product Quality (83)
- Delivery Time (85)
- Delivery Process (42)
- Product Price (75)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
Customer Reviews
Topic: Service Quality
The shirt is perfect, but when I went to buy more like it, it was nowhere to be found and TeePublic apparently no longer has customer service to help find it, They used to have amazing customer service so this is a huge disappointment,
Rating: 1/5
Topic: Delivery Time
Product exactly as described. Very quick delivery
Rating: 5/5
Topic: Ease of Use
Quick & easy order. Site was easy to navigate, find what I was looking for and a short time later a quality t-shirt ws in the mail.
Rating: 5/5