Customer Experience Snapshot
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
%
Positive Sentiment Rate
Reviewers consistently praise the fast shipping and great prices of the products. The quality of the items is frequently mentioned, along with the ease of ordering and the reliable customer service. Many customers express their satisfaction with the overall shopping experience and the prompt delivery of well-packaged products.
%
Negative Sentiment Rate
Customers are extremely unhappy with the quality of the products, describing them as cheaply made and not worth the money. Many experienced issues with broken or poorly constructed items and found the return process to be either easy or difficult, depending on the situation.
oCX for Each Topic
- Ease of Use (93)
- Service Quality (66)
- Product Quality (87)
- Delivery Time (82)
- Delivery Process (28)
- Product Price (79)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
Customer Reviews
Topic: Product Price and Delivery Process
This is the worse company I have ever deal with ! You post a price for an item then charge me more !!! Then when I reach out to try and resolve this problem not one gets back to me !!I refuse delivery and still haven’t gotten my money back !
Rating: 1/5
Topic: Product Quality
It is a must have. Very sturdy and great quality!
Rating: 5/5
Topic: Delivery Time
I really appreciate the quick delivery of the products I have purchased. The ease of ordering and checking out. Also the assortment of products to choose from, some you don’t see anywhere else.
Rating: 5/5