Customer Experience Snapshot
oCX Score
The oCX (Observational Experience) score is a metric that evaluates customer experience without using traditional surveys. It leverages AI to analyze unsolicited text comments from social media, review sites, and other online platforms, predicting customer sentiment and likelihood of recommendation on a scale of 0 to 10.
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Positive Sentiment Rate
Sellers find the platform easy and efficient for selling used tech. The process is quick and straightforward, with many users successfully selling their items. The platform is regarded as one of the best for buying and selling pre-owned electronics, offering a seamless experience.
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Negative Sentiment Rate
Users are highly dissatisfied with the Swappa app, citing numerous technical issues such as server errors, inability to upload photos, and poor search functionality. Many find the app unusable and prefer using the website instead. The lack of updates and poor user interface contribute to a negative experience, leading users to question the app’s reliability.
oCX for Each Topic
- Ease of Use (-3)
- Service Quality (21)
- Product Quality (81)
- Delivery Time (95)
- Delivery Process (50)
- Product Price (70)
The statistics and information provided on this page offer a general overview. For more detailed insights and statistics on specific subcategories, we invite you to download the comprehensive report.
Customer Reviews
Topic: Ease of Use
Very poor app. Keeps telling me to login when I have already done so. Only way to use it is to repeatedly clear the storage and cache.
Rating: 1/5
Topic: Product Quality
Phone arrived really faster than I expected. Phone is in excellent condition snd included lots of accessories with the phone Chris communicated every step of the way. Excellent seller.
Rating: 5/5
Topic: Delivery Time
We received the xbox within a week. Everything worked! very Happy with the purchase.
Rating: 5/5