SAB Mobile oCX Report
November 2024
- Unfortunately, SAB Mobile ranked as the last among digital banks in KSA, with an oCX score of -2.
- The average oCX score for KSA digital banks was 49, placing SAB Mobile significantly below average with -2.
- 36% of the reviews they received were positive, 38% were negative, and the rest were neutral.
- The most reviewed topic was “Service Continuity” (34% of all reviews), with a positive sentiment rate of 48%.
- The best-performing month for SAB Mobile was November 2023, achieving an oCX score of 56, while the lowest score was -35 in August 2024.
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