MAF Carrefour oCX Report
November 2024
- MAF Carrefour ranked as the 20th among shopping apps in the UAE and KSA combined, achieving an oCX score of 6.
- The average oCX score for UAE and KSA shopping apps was 34, placing MAF Carrefour significantly below this benchmark at 6.
- 39% of the reviews they received were positive, 34% were negative, and the rest were neutral.
- The most reviewed topic was “Service Quality” (25% of all reviews), with 50% positive sentiment and 35% negative sentiment, reflecting mixed feedback on service experiences.
- The best-performing month for MAF Carrefour was October 2024, with an oCX score of 20, while the lowest score was -9 in November 2023.
Elevate Customer Loyalty and Revenue with Actionable Insights
- Enhance Customer Loyalty: Identify what truly matters to your customers and deliver experiences that keep them coming back.
- Increase Revenue Opportunities: Pinpoint key drivers of satisfaction to optimize offerings and maximize customer spending.
- Stay Ahead with AI-Driven Insights: Uncover patterns in feedback that reveal opportunities for growth and long-term success.
