The new backbone for smarter CX decisions and actions.
AI agents that listen to every customer conversation, find the root cause, and close the loop with your customers.
From every conversation to a closed loop.
Conversation analysis
Every call center conversation is cleaned and analyzed for topics, sentiment and priority, automatically.
Unified CX insights
Call center insights are unified with your surveys, social media and other feedback, so you see one picture.
Customer Experience Assistant
Ask in plain language. Get the root cause, the affected customers and the next best action.
AI voice agents
Voice agents follow up with your customers once an issue is resolved, and capture how they feel.
Most CX platforms wait for you to ask. Alterna tells you first.
- 12:00Signal
Waiting time complaints are up 38% in the call center.
- 12:04Root cause
Not enough agents on the lunch shift.
- 12:06Action
"Add 4 agents to the lunch shift" is assigned to Call Center Ops.
- 15:30Loop closed
214 affected customers are called back by AI voice agents.
Illustrative scenario.
See Alterna Agentic on your own CX data.
A 30-minute session with a CX expert, built around your channels and priorities.
- The full loop, live. From the first signal to the root cause, the action and the customer follow-up.
- Your data sources. We map your calls, surveys and social channels into one view.
- Your first actions. Leave with the use cases you could start with right away.